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rebecca
 
 
 
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    October 30, 2014
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    November 4, 2014
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rebecca's Reviews
 
The NETGEAR CM400 High Speed Cable Modem provides a connection to high-speed cable Internet, up to 340 Mbps. With DOCSIS 3.0 it is 8X faster than 2.0. It is CableLabs DOCSIS 3.0 Certified to work with cable Internet providers XFINITY from Comcast, Spectrum, Cox, Cablevision and more.
 
  • My Best Buy® Elite Plus Member
Customer Rating
1 out of 5
1
would not hold a connection
on October 30, 2014
Posted by: rebecca
Would not hold a connection. I was on the phone with Comcast 6 separate times the modem would not hold a connection for more then 5 minutes before it would show as "offline" I called net gear tech support and after an hour of trying different things they said my provider must not have uploaded my configuration right and I needed to call them. Called comcast two more times then called net gear AGAIN to no avail... it will not hold a connection. I haven't shipped back the rented modem yet so later tonight I plan to reconnect it and return the net gear modem to best buy.
My Best Buy number: 1035249808
Mobile Submission: True
No, I would not recommend this to a friend.
+3points
3of 3voted this as helpful.
 
rebecca's Review Comments
 
The NETGEAR CM400 High Speed Cable Modem provides a connection to high-speed cable Internet, up to 340 Mbps. With DOCSIS 3.0 it is 8X faster than 2.0. It is CableLabs DOCSIS 3.0 Certified to work with cable Internet providers XFINITY from Comcast, Spectrum, Cox, Cablevision and more.
 
Overall1 out of 51 out of 5
would not hold a connection
By rebecca
Would not hold a connection. I was on the phone with Comcast 6 separate times the modem would not hold a connection for more then 5 minutes before it would show as "offline" I called net gear tech support and after an hour of trying different things they said my provider must not have uploaded my configuration right and I needed to call them. Called comcast two more times then called net gear AGAIN to no avail... it will not hold a connection. I haven't shipped back the rented modem yet so later tonight I plan to reconnect it and return the net gear modem to best buy.
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rebecca
Minnesota
yet another reason to not buy this this modem
November 4, 2014
Below is the message I have received each time I tried to email you per your request in your response to this review.
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