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- First reviewApril 5, 2016
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Andrew's Reviews
Cuisinart DCC-1200 Brew Central Coffee Maker: This coffee maker brews up to 12 cups at once, and allows you to interrupt the brew cycle to pour a cup before your coffee is finished. The stylish retro aesthetic brings flare to your kitchen.
Posted by: Andrew
I have been a longtime proponent of Cuisinart. I must have had 4 of these coffee makers over the last ten years. When my last one bit the dust, I bought a new one, exact same model, last May, about 10 months ago.
I was shocked to find that the unit had a problem so soon, so called Cuisinart Support. Lo and behold, they have a relatively new warranty, where you have to pay to get a new unit and you have to pay to send the old unit back. This is not what I have experienced before with Cuisinart. So, I have two complaints:
1) The Cuisinart quality control seems to be slipping - breaking in less than a year????? (Just recently, before this incident, I bought a toaster, and I have been disappointed with its quality.) The issue was related to hoses in the unit, which I have found recently as a common complaint, which is not fixable within the home. IMHO, they may want to consider doing a recall.
2) The Cuisinart support model is out of whack! They should go back to the way it was, but it looks like they are trying to gouge pennies from their loyal customers, while losing dollars in the future. Because of Cuisinart's previously superior customer service, and my perceived quality, I never looked any where else. I plan not to buy Cuisinart going forward.
I was shocked to find that the unit had a problem so soon, so called Cuisinart Support. Lo and behold, they have a relatively new warranty, where you have to pay to get a new unit and you have to pay to send the old unit back. This is not what I have experienced before with Cuisinart. So, I have two complaints:
1) The Cuisinart quality control seems to be slipping - breaking in less than a year????? (Just recently, before this incident, I bought a toaster, and I have been disappointed with its quality.) The issue was related to hoses in the unit, which I have found recently as a common complaint, which is not fixable within the home. IMHO, they may want to consider doing a recall.
2) The Cuisinart support model is out of whack! They should go back to the way it was, but it looks like they are trying to gouge pennies from their loyal customers, while losing dollars in the future. Because of Cuisinart's previously superior customer service, and my perceived quality, I never looked any where else. I plan not to buy Cuisinart going forward.
My Best Buy number: 029560523
No, I would not recommend this to a friend.
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