Marquis's contributions

Share Marquis's profile

Marquis

Marquis's stats

Reviews

Review count
1
Helpfulness votes
3

First review
January 29, 2016
Last review
January 29, 2016
Featured reviews
0
Average rating
1

Reviews comments

Review comment count
0
Helpfulness votes
0

First review comment
None
Last review comment
None
Featured review comments
0

Questions

Question count
0
Helpfulness votes
0

First question
None
Last question
None
Featured questions
0

Answers

Answer count
0
Helpfulness votes
0

First answer
None
Last answer
None
Featured answers
0
Best answers
0

Marquis's Reviews

JBL - EVEREST 700 Wireless Over-the-Ear Headphones - Gray

Stream your favorite music right from your mobile device with these JBL EVEREST 700 V700BTGRY over-the-ear headphones, which feature Bluetooth 4.1 technology for simple pairing. JBL Pro Audio Sound with 40mm drivers delivers rich, immersive sound.

My Best Buy® Elite Member
This user is a My Best Buy® Elite Member, who has spent $1,500 on eligible purchases and is now getting 1.10 points per dollar. They may have received My Best Buy® bonus points for submitting reviews.
My Best Buy® Elite Member

Customer Rating

Good sound, poor service and terrible delay

on January 29, 2016

Posted by: Marquis

I bought these headphones yesterday, after having to return the first pair because of a broken button I discovered the audio sync issue. The delay on this device via Bluetooth is about 1 to 2 seconds, the video is not in sync with audio. I called the service number and they were absolutely no help, the service representative didn't even know what I was saying. I know that they recently put out an update for the elite version of the headphones but I shouldn't have to pay an extra 100 dollars to get quality functioning headphones, having paid 200 dollars already. Just because I didn't purchase your elite version doesn't mean I should get a half functioning product. It seems like there is no one that is willing to address this problem or even acknowledge the fact that there is one. When people post questions, they receive cookie cutter responses that never answer the question. The sound quality is good but the customer service and audio sync issues make these headphones 200 dollar "music only headphones". I am extremely disappointed in the headphones and if the audio issue does not get fix I will be returning them and purchasing headphones that actually work, from companies that actually value customer service and delivering working products. JBL fix the lag and retrain your customer service representatives to actually care.

My Best Buy number: 2932956899

No, I would not recommend this to a friend.

Share this review:

+2points

3of 4voted this as helpful.

Marquis's Review Comments

Marquis has not submitted comments on any reviews.

Marquis's Questions

Marquis has not submitted any questions.

Marquis's Answers

Marquis has not submitted any answers.