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March 29, 2014
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March 29, 2014
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scrawnsthe1's Reviews

Pioneer - Andrew Jones Soundbar System with 6-1/2" Wireless Subwoofer - Black

Enhance your home theater system's acoustic performance with this Pioneer SP-SB23W soundbar, which features four 3" midrange drivers and two 1" tweeters for clear, detailed sound projection. The 6-1/2" wireless subwoofer delivers powerful low-end audio.

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Customer Rating

Great sound, poor reliability

on March 29, 2014

Posted by: scrawnsthe1

from Mesa, AZ

I purchased this product about 60 days ago, for the first 30 days it worked great. Sound quality was excellent, no complaints when the system is working properly. Then the blue tooth feature stopped working, I tried 3 different devices and all would connect but no sound would come from the speakers. So I started researching the problem, come to find out that this is a known problem at Pioneer. On the Pioneer website, there is a notice posted stating that they are aware of the issue and to contact customer service. So my reason for the 1 star rating comes not so much from the product having an issue as it does from how Best Buy and Pioneer handled the issue when I brought it to their attention. First I tried to return it to Best Buy, explained that the issue wasn't an isolated one and that Pioneer had issued the statement about problems with the product. I was beyond their 15 day return policy so they would not accept it. I understand the return policy, however when a manufacturer issues out a memo that a certain product that is being stocked on Best Buy shelves has a serious problem. Best Buy should either pull the product or change the return policy on that specific product. On to how Pioneer is handling the problem, they are fixing the problem for free so long as you are within the 1 year warranty (which I am), but I have to ship the sound bar to their repair facility at my own expense, the shipping costs between 40 to 50 dollars depending on where you live. So I now have to pay an extra 50 dollars and go without the sound bar for a few weeks. So I issue a buyer beware warning to this product or any product purchased from Best Buy the return policy is very restrictive.

My Best Buy number: 2288504362

What's great about it: Easy set up, awesome sound, sound quality well above price point

What's not so great: Reliability, Blue Tooth issues

No, I would not recommend this to a friend.

Sound Quality

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+25points

27of 29voted this as helpful.

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