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    September 23, 2014
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seanb61's Reviews
 
Designed for use with home entertainment and home automation devices, this Logitech Harmony Ultimate Home remote integrates a full-color touch screen, motion sensing and vibration feedback for a seamless, intuitive Harmony control experience.
 
Customer Rating
1 out of 5
1
Returning it to Best Buy
on September 23, 2014
Posted by: seanb61
from Chicago
Half-baked software release with too many bugs. Setup on mobile device only is a huge mistake. It's got so many bugs and things that just don't make sense.
For example, how the heck is someone supposed to change the temp on their Nest with the current touch interface; it's just horrible. How about a simple + and - button on the Next area to go up and down vs the horrible sliding gesture that can't be controlled at all, if anyone has a Nest please try it out, it's just wrong, wrong, wrong. Also, the remote tells me when the nest is in auto away and asks me if I want to change that (good idea) yet when I tell it to do so it will not do it.
I am a current owner of 2 Harmony 900's and the form factor of the ultimate is just horrible. Can't get used to how it feels in my hand and as many people have stated the transport buttons above the screen are frustrating to the point of being useless - constantly shifting the remote in your hand to reach or using 2 hands is not an option.
I have wanted to purchase an ultimate for about a year and with the Best Buy coupon deal and the new features it was finally time to pull the trigger since I had an old 890 not in use that was broken I could use for the the deal. However, I boxed this awful attempt at a remote up last night and will be returning it today. There are so many things wrong with this design it just can't be tolerated.
If you already have a working Harmony 900, don't be tricked into think this is a better remote, it is not. It's got some great ideas but the software and physical form factor of the remote needs a lot of work.
If Logitech were to release a remote that is physically closer in design to the 900 under the living home brand, I could see giving it another shot, but I don't think that's going to happen anytime soon.
My Best Buy number: 0776115731
What's great about it: Good ideas, bad exicution
What's not so great: Buggy software, bad physical design of the remote
No, I would not recommend this to a friend.
+25points
44of 63voted this as helpful.
 
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