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    August 15, 2016
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VIZIO - SmartCast™ 5.1-Channel Soundbar System with 26.5" Wireless Subwoofer - Black
VIZIO - SmartCast™ 5.1-Channel Soundbar System with 26.5" Wireless Subwoofer - Black
Enjoy exceptional audio with this 45-inch Vizio 5.1 sound bar, which offers plug-and-play operation. It comes with Vizio SmartCast preinstalled, which lets you cast from most popular applications and use your smartphone to control your television. Pair your Vizio 5.1 sound bar with other SmartCast products for a true multi-room experience.
 
Customer Rating
1 out of 5
1
Awful customer service
on August 15, 2016
Posted by: Lukas
I received a defective satellite speaker so I called Vizio customer service to see about having it replaced (exchanged just the speaker). The satellite speaker did not have the whole drilled properly on the back to hang it on the wall. When I call customer service, I get this lady who I explain the problem but somehow she couldn't understand. She starts asking me about how my soundbar is connected and what "cable provider" I am using. How are these related to the issue?!!! The speaker has a physical defect!! She couldn't help so she transfers me to this other guy. I explain to him the problem and he tells me that there is no problem. He tells me to get somebody to help me to screw the screw. I told the guy, I just did the other speared and was able to put the screw in just fine on my own, so now I need help because i don't know how to put the screw on this one? We actually went back and forth about this for like 30 minutes. He insisted the speaker is fine and that I was the one who didn't know how to tighten the screw (even though I told him many times that I was able to do it on the other speaker). These people were basically calling me stupid. Very bad customer service. In fact, the worst I have ever run into. The product is not worth the price either.
My Best Buy number: 2921716091
No, I would not recommend this to a friend.
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VIZIO - SmartCast™ 5.1-Channel Soundbar System with 26.5" Wireless Subwoofer - Black
VIZIO - SmartCast™ 5.1-Channel Soundbar System with 26.5" Wireless Subwoofer - Black
Enjoy exceptional audio with this 45-inch Vizio 5.1 sound bar, which offers plug-and-play operation. It comes with Vizio SmartCast preinstalled, which lets you cast from most popular applications and use your smartphone to control your television. Pair your Vizio 5.1 sound bar with other SmartCast products for a true multi-room experience.
 

How would you connect multiple external sources (cable box & blu-ray player) if it only has one HDMI Input? Would you connect the external sources to the TV via HDMI and connect the sound bar to the TV with an optical cable? I have new Vizio P-Series.

I connected soundbar to tv with HDMI cable and the cable box connected to tv. This is working for me.
7 years, 8 months ago
by
Lukas
 
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