Rick's contributions

Share Rick's profile

Rick

Rick's stats

Reviews

Review count
1
Helpfulness votes
16

First review
May 22, 2014
Last review
May 22, 2014
Featured reviews
0
Average rating
1

Reviews comments

Review comment count
0
Helpfulness votes
0

First review comment
None
Last review comment
None
Featured review comments
0

Questions

Question count
0
Helpfulness votes
0

First question
None
Last question
None
Featured questions
0

Answers

Answer count
0
Helpfulness votes
0

First answer
None
Last answer
None
Featured answers
0
Best answers
0

Rick's Reviews

In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)

Need help installing your new car stereo receiver with touchscreen capability? Get it done neatly, reliably and professionally by a Geek Squad Autotech. Our Autotechs workmanship is warrantied for life. Plus, if you ever sell your vehicle we'll reinstall your factory receiver for free. Additional materials fees apply, see below for more details.*

Read all reviews for this product

Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

Stereo/Nav unit installation in a SUV

on May 22, 2014

Posted by: Rick

from Montreal, QC (Went to Plattsburgh, NY store)

Gregg (installation guy) was so helpful and really nice to deal with, but unfortunately he did a poor job. I went to Best Buy trusting that a high quality job would be done to realize afterwards some cable connections were not done properly. Hands free and GPS nav voice were not working.

I live in Montreal so I went for the day to the store to have my stereo/nav unit installed. I bought a Clarion NX603 as well as an interface so it could work with my Jeep Commander (I didn't buy these at Best Buy). My appointment was at 2:45 PM but they received the car around 3:15 PM. Work was finished around 5:30 PM. Gregg mentioned this was the first time for him to install a Clarion stereo and that as well as the interface I brought, but that with the instructions everything should be fine.

We tried out the stereo, CD, radio, Nav (map) and everthing looked good. Just after leaving, I realized something was wrong with the installation as the Nav guided instructions were extremely low as well as the incoming volume for the hands free calls. So I went back, but Gregg told me he did the installation as instructed and that I needed to contact Clarion directly as it was part of their settings. He didn't even bother into see what was wrong.

So I left and went back to Montreal, and what a surprise that I went this morning with an installer here to find out that the cables were installed wrongly and had to pay $80.00 for this to be fixed. Now everything works fine. Best Buy charged me $100 installation + $70 for connecting steering wheel controls (I provided everything, including cables) and now I had to pay extra.

Extremely disappointed with Best Buy and their service.

What's great about it: Friendly staff

What's not so great: Poor job performed (cables were installed wrongly)

No, I would not recommend this to a friend.

Share this review:

+16points

16of 16voted this as helpful.

Rick's Review Comments

Rick has not submitted comments on any reviews.

Rick's Questions

Rick has not submitted any questions.

Rick's Answers

Rick has not submitted any answers.