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Ron3300
 
 
 
Ron3300's stats
 
  • Review count
    2
  • Helpfulness votes
    21
  • First review
    November 11, 2015
  • Last review
    February 1, 2017
  • Featured reviews
    0
  • Average rating
    1.5
 
  • Review comment count
    1
  • Helpfulness votes
    2
  • First review comment
    November 23, 2015
  • Last review comment
    November 23, 2015
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Ron3300's Reviews
 
Largest cooking area with temperatureprecise burners. True Convection - Circulates heat for faster cooking. 5.9 cu. ft. large enough to cook your entire holiday feast.
 
Customer Rating
1 out of 5
1
Glass top breaks
on February 1, 2017
Posted by: Ron3300
Within 6 months of purchasing our first new range, the glass top cracked while cooking, 12 months later it cracked again in the same place. And now 2 years after purchasing it new, the stove top broke for the 3rd time in the same place. Samsung customer support is the absolute worse to deal with, they refused to cover the repair because they blamed the breaking on us.
The best thing about our horrible experience was the Lincoln Nebraska Best Buy Store.
After seeing how frustrated I was over the whole experience of owning this range and dealing with Samsung, they replaced the range with a comparable one, of a better brand.
I owe the a huge debt of gratitude for them taking this terrible Samsung Range off our hands, so we will no longer have to deal with the top breaking.
My Best Buy number: 0080558231
No, I would not recommend this to a friend.
+2points
2of 2voted this as helpful.
 
Largest cooking area with temperatureprecise burners. True Convection - Circulates heat for faster cooking. 5.9 cu. ft. large enough to cook your entire holiday feast.
 
Customer Rating
2 out of 5
2
Glass top breaks
on November 11, 2015
Posted by: Ron3300
Glass top has broken twice in the first year. We owned another glass top range for over 15 years prior to this range, and never had a broken glass top. Have been told by a appliance repair facility that Samsung knows the glass is weak, and covers it for a year. NOT HAPPY !!
My Best Buy number: 0080558231
No, I would not recommend this to a friend.
+17points
19of 21voted this as helpful.
 
Ron3300's Review Comments
 
Largest cooking area with temperatureprecise burners. True Convection - Circulates heat for faster cooking. 5.9 cu. ft. large enough to cook your entire holiday feast.
 
Overall2 out of 52 out of 5
Glass top breaks
By Ron3300
Glass top has broken twice in the first year. We owned another glass top range for over 15 years prior to this range, and never had a broken glass top. Have been told by a appliance repair facility that Samsung knows the glass is weak, and covers it for a year. NOT HAPPY !!
Customer Avatar
Ron3300
Samsung knows it is a problem
November 23, 2015
1st off.........they break on the right front burner that has the two levels of heating available. Both times it broke, it was when we had a large pot on the burner making soup. I assume it must create too much heat under the pan and breaks the glass.
The repair facility that has come out to repair it, told us that Samsung has put a one year warranty on this stove for the glass, when no other company does that.
That would mean they know about the problem, and are trying to appease the consumer.
If you read the first comment I posted..(which is the first I have ever posted)
our previous range was also a glass top, and we had if for 15 years and never had a problem with the glass.
looking back we should have kept it and had the oven repaired.
I would hope that Samsung would come out with a glass as good as the other companies and have a recall on the stoves to keep that good name .
We purchase Samsung because we own several Samsung items and have never had a problem with them.
The post is put here for people to read and research for themselves before buying.
+2points
2of 2voted this comment as helpful.
 
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