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    December 22, 2014
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NETGEAR - RangeMax IEEE 802.11n USB - Wi-Fi Adapter - Black
NETGEAR - RangeMax IEEE 802.11n USB - Wi-Fi Adapter - Black
Wirelessly surf, email, stream HD video, on-line game, make Internet phone calls. Less interference and better connections using dual band Wireless-N. Better speed and range than other USB Wireless-N adapters. Easy and secure wireless connections. Works with older Wi-Fi as well as new Wireless-N networks.
 
Customer Rating
1 out of 5
1
Malfunctioning product. Horrible customer service.
on December 22, 2014
Posted by: Roman
I've had this adapter for about two months. For the first month, it worked great. Then, it started intermittently dropping my connection. After a few weeks the connection drops got more frequent. Since the return period is only 15 days, called Netgear technical support. They had me reinstall the software which did nothing to solve my problem. They were sympathetic and offered an RMA.
So far so good, right? Well, their RMA fees are almost $20 unless you're willing to send it in and wait for two weeks for a replacement. And, if the RMA doesn't work, you have to cough up another $20. I called back and after 30 minutes on hold was told that there's nothing they could do. Asked for a supervisor and he repeated the same line. Company policy, no exceptions. Abysmal customer service.
So, roll the dice if you don't mind spending $20 every couple months. But, a company that doesn't stand behind their products does not deserve my (or your) money.
My Best Buy number: 0960846304
No, I would not recommend this to a friend.
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