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Wittheld
Wittheld's stats
- Review count1
- Helpfulness votes53
- First reviewNovember 13, 2014
- Last reviewNovember 13, 2014
- Featured reviews0
- Average rating1
- Review comment count1
- Helpfulness votes5
- First review commentNovember 20, 2014
- Last review commentNovember 20, 2014
- Featured review comments0
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Wittheld's Reviews
Enjoy flavorful ingredients for longer. This Samsung refrigerator is extra-large, so it can fit enough groceries for the whole household. Plus, you can adjust settings to keep meats, cheeses, produce and more at chef-approved temperatures for lasting freshness.
Customer Rating
1
Malfunctioned in 2-3 months
on November 13, 2014
Posted by: Wittheld
After just 3 months, it has malfunctioned.
The Water dispenser, Ice maker is constantly leaking water, even after shutting off the Water Inlet pipe. The temperature in the main Refrigerator is going 54 F and above. None of the controls are working and the lights inside the fridge keep going on and off.
After spending a long time with the technician to debug, her advice is to "Decrease the temperature" and wait for the technician to call you to schedule and appointment. A day later, another service representative calls to give a 1800 number of their third party Service unit to schedule an appointment. So much for a Chef Collection and Elite Service.
The Water dispenser, Ice maker is constantly leaking water, even after shutting off the Water Inlet pipe. The temperature in the main Refrigerator is going 54 F and above. None of the controls are working and the lights inside the fridge keep going on and off.
After spending a long time with the technician to debug, her advice is to "Decrease the temperature" and wait for the technician to call you to schedule and appointment. A day later, another service representative calls to give a 1800 number of their third party Service unit to schedule an appointment. So much for a Chef Collection and Elite Service.
No, I would not recommend this to a friend.
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+48points
53of 58voted this as helpful.
Wittheld's Review Comments
Enjoy flavorful ingredients for longer. This Samsung refrigerator is extra-large, so it can fit enough groceries for the whole household. Plus, you can adjust settings to keep meats, cheeses, produce and more at chef-approved temperatures for lasting freshness.
Overall1 out of 5
1 out of 5Malfunctioned in 2-3 months
By Wittheld
After just 3 months, it has malfunctioned.
The Water dispenser, Ice maker is constantly leaking water, even after shutting off the Water Inlet pipe. The temperature in the main Refrigerator is going 54 F and above. None of the controls are working and the lights inside the fridge keep going on and off.
After spending a long time with the technician to debug, her advice is to "Decrease the temperature" and wait for the technician to call you to schedule and appointment. A day later, another service representative calls to give a 1800 number of their third party Service unit to schedule an appointment. So much for a Chef Collection and Elite Service.
The Water dispenser, Ice maker is constantly leaking water, even after shutting off the Water Inlet pipe. The temperature in the main Refrigerator is going 54 F and above. None of the controls are working and the lights inside the fridge keep going on and off.
After spending a long time with the technician to debug, her advice is to "Decrease the temperature" and wait for the technician to call you to schedule and appointment. A day later, another service representative calls to give a 1800 number of their third party Service unit to schedule an appointment. So much for a Chef Collection and Elite Service.
Wittheld
Update
November 20, 2014
The fridge stopped working after 2 months. It broke down on November 12th and it has been 8 days now. I have spent huge time on phone calls with Samsung Elite Service, their Executive Customer Relationship, their Maintenance department and so on.
Today, I spent 4 hours on who has the pictures. The technician who came to look at the fridge sent pictures to Samsung on Nov 18th at 9.30 AM, EST. After three days, I am being told, it will take upto another 3 business days for the email to reach Samsung. Samsung keeps telling me, they never received any pictures.
According to the technician's diagnosis the IceMaker and the liner (Fridge housing) has melted because of which, the entire unit is not functioning. I am being bounced around between the Samsung's Factory Services (a Third Party) and Samsung without any solution or a working Refrigerator.
Stay away from Chef Collection and Samsung Refrigerators.
+4points
5of 6voted this comment as helpful.
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