Share User's profile
User
User's stats
- Review count1
- Helpfulness votes11
- First reviewJanuary 13, 2017
- Last reviewJanuary 13, 2017
- Featured reviews0
- Average rating1
Reviews comments
- Review comment count0
- Helpfulness votes0
- First review commentNone
- Last review commentNone
- Featured review comments0
Questions
- Question count0
- Helpfulness votes0
- First questionNone
- Last questionNone
- Featured questions0
Answers
- Answer count0
- Helpfulness votes0
- First answerNone
- Last answerNone
- Featured answers0
- Best answers0
User's Reviews
Complete your desktop setup with this Asus computer monitor. Picture-in-picture and picture-by-picture functionality lets you multitask effortlessly, while the true 4K UHD picture quality brings photos and video to life. Two HDMI ports and a DisplayPort let you connect multiple devices, including your mobile phone, for a custom configuration. Featuring tilt, pivot, swivel and height adjustment options, this Asus computer monitor allows for comfortable viewing from virtually any angle.
Customer Rating
1
Not good with 2 inputs, RAPID repl. is a gimmick
on January 13, 2017
Posted by: User
The monitor has a problem dealing with 2 inputs - I have my Surface Pro 3 connected to Display Port and Comcast Cable box connected to HDMI. While I'm using the monitor with my computer if the computer goes to sleep the monitor unfortunately switches from Display Port to HDMI on its own even though the cable box is powered off. If I wake up my computer or even power off/power on the monitor with the computer awake the monitor does not come back to Display Port. The only way to get it back is through the Menu Input select which can be tedious if you have to do it multiple times a day. ASUS tech support was clueless, but eventually acknowledged the monitor is defective as it auto switches to a powered off input and does not switch back to the live input. Monitors 1/4th the price of this have the ability to cycle through and detect live input, so I was quite shocked to see this one doesn't and there is no way to specify one of the inputs as preferred. Since ASUS has no software driver fix they suggested I send the monitor so they could attempt to repair it. This monitor comes with a "Rapid Replacement" warranty (https://www.asus.com/us/support/article/690/) but I learnt that was just a sales gimmick as
i) they can tell you that they don't have a replacement in stock while all retailers are happily selling it because "in stock" is in internal stock at their repair facility which a customer has no way of verifying.
ii) they told me I was responsible for shipping but I told them no-way as I paid close to ~$500 because 2-way shipping was included and because of Rapid replacement. They grudgingly agreed to send me a FedEx ground shipping label. So basically 1wk for the monitor to reach them, 1wk for them to ship it back and at least 2wks for them to attempt repair. So under "RAPID Replacement" you are out of a monitor for at least 1 month. They couldn't even tell me if they were unable to repair what model would they replace with given they claimed to "out of stock" on this one.
i) they can tell you that they don't have a replacement in stock while all retailers are happily selling it because "in stock" is in internal stock at their repair facility which a customer has no way of verifying.
ii) they told me I was responsible for shipping but I told them no-way as I paid close to ~$500 because 2-way shipping was included and because of Rapid replacement. They grudgingly agreed to send me a FedEx ground shipping label. So basically 1wk for the monitor to reach them, 1wk for them to ship it back and at least 2wks for them to attempt repair. So under "RAPID Replacement" you are out of a monitor for at least 1 month. They couldn't even tell me if they were unable to repair what model would they replace with given they claimed to "out of stock" on this one.
ASUS tech support in addition to being clueless (all they could suggest for troubleshooting was reset monitor) is unresponsive. I submitted an online complaint and got email receipt of confirmation (WTM20170107073834471) with response promised within 48hrs but it's been a week with no response and online status check just says in process. I was unhappy with the lack of "RAPID Replacement" so I asked to speak to a supervisor but wasn't allowed. I gave them enough time to have a supervisor call me but no one has so far ... You have to call them or get them on chat but then you get connected to clueless folks.
Bottom-line the monitor is ok if you have just one input but very inconvenient with two, ASUS tech support is pathetic and "RAPID Replacement" is a sales gimmick.
Bottom-line the monitor is ok if you have just one input but very inconvenient with two, ASUS tech support is pathetic and "RAPID Replacement" is a sales gimmick.
My Best Buy number: 565510792
No, I would not recommend this to a friend.
Share this review:
+10points
11of 12voted this as helpful.
User's Review Comments
User has not submitted comments on any reviews.
User's Questions
User has not submitted any questions.
User's Answers
User has not submitted any answers.