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January 15, 2017
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January 15, 2017
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jbsttb's Reviews

GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking

Heat up dinner or defrost a roast in this GE over-the-range microwave oven, featuring 10 power settings for perfect results. The four-speed with boost venting system lets you clear the air quickly, and this GE over-the-range microwave oven has a recessed turntable that turns on and off with a touch of a button.

My Best Buy® Elite Plus Member
This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
My Best Buy® Elite Plus Member

Customer Rating

Absolutely Horrible Product and Worse Service!!

on January 15, 2017

Posted by: jbsttb

As an Elite Plus member, I purchased this microwave from Best Buy Online and it has been a FIASCO from the very beginning!!!. First I was called the night before the scheduled initial delivery date that the machine was on backorder; I had taken time off from work to be at the house for delivery. It finally was delivered two weeks later (1 month after ordering) and the machine died the FIRST TIME it was used, just warming up vegetables!!! Overheated, no fan, never came back on. The store honored the reorder, but we are now again waiting for the machine to be delivered. The first delivery date was set and they called again the afternoon before delivery to tell me it was backordered. The next delivery date was set and the same drill happened!!! Now we have another delivery date set for 3 weeks out; over 2 months after the order was made. Although I was told a supervisor was going to call me to discuss the situation, no one has called. What is the story with their inventory control and manufacturer communications?This is absolutely ridiculous and totally uncalled for! HORRIBLE customer service and bad, inexcusably poor technology!

My Best Buy number: 0537181067

No, I would not recommend this to a friend.

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