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- First reviewMay 7, 2017
- Last reviewMay 7, 2017
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BestM's Reviews
With enough space to store all your favorite foods, this Samsung refrigerator can be customized the way you want. Use the adjustable shelves to fit taller items, and the FlexZone to move from chill to freezing temperatures with the press of a button.
Customer Rating
1
Nice looking and functional but unreliable
on May 7, 2017
Posted by: BestM
We bought the fridge in October 2016. We loved it. But it broke down by March 2017.
Pros:
-great looking
-excellent functions
-4 doors makes it very customiz-able!
-great looking
-excellent functions
-4 doors makes it very customiz-able!
Cons:
-not a big issue but for completeness. Ice maker dispenses ice very slowly
-3 parts failed! poor reliability (or did we get a lemon?)
-Samsung support sucks! Through this time, we survived on a cooler filled with ice and shopping daily for groceries (thinking it will be over soon...my fault for not get a second fridge!) Summary below:
1) 5 calls over one week to get a response and then to be told that a service company will contact us.
2) after a few days and no calls, we called them back and asked for service company numbers so we can call them. On calling the service company we found out that they did not service Samsung anymore.
3) We got more numbers for a few more service companies and got the run around (with many companies not servicing anymore) until one agreed to come out. This is something Samsung should be doing for us!
4) Week 3: service guy came and said 3 parts failed including the compressor. Said parts will take 3 weeks to arrive and then additional time for him to come out and fix.
5) called Samsung to protest and they said nothing we can do.
6) called Samsung office of the president and they made some promised about expediting it or giving us a refund or replacement.
7) Week 4: we called again because nothing was progressing and then they said they are already processing the refund!! Just bad communication. So when will we get the money? "we have to process it first..." OK how long? "...4 days since our returns system is broken but we will call you" Can we a buy a new fridge in the mean time? "Best wait..."
8) Week 5: called back in 4 days since there was no communication and they had no idea the refund was happening...so we went through the drama again and then they assured us it will go through this time.
9) 6 weeks later, we still don't have a check but had agreement that we can buy a fridge.
-not a big issue but for completeness. Ice maker dispenses ice very slowly
-3 parts failed! poor reliability (or did we get a lemon?)
-Samsung support sucks! Through this time, we survived on a cooler filled with ice and shopping daily for groceries (thinking it will be over soon...my fault for not get a second fridge!) Summary below:
1) 5 calls over one week to get a response and then to be told that a service company will contact us.
2) after a few days and no calls, we called them back and asked for service company numbers so we can call them. On calling the service company we found out that they did not service Samsung anymore.
3) We got more numbers for a few more service companies and got the run around (with many companies not servicing anymore) until one agreed to come out. This is something Samsung should be doing for us!
4) Week 3: service guy came and said 3 parts failed including the compressor. Said parts will take 3 weeks to arrive and then additional time for him to come out and fix.
5) called Samsung to protest and they said nothing we can do.
6) called Samsung office of the president and they made some promised about expediting it or giving us a refund or replacement.
7) Week 4: we called again because nothing was progressing and then they said they are already processing the refund!! Just bad communication. So when will we get the money? "we have to process it first..." OK how long? "...4 days since our returns system is broken but we will call you" Can we a buy a new fridge in the mean time? "Best wait..."
8) Week 5: called back in 4 days since there was no communication and they had no idea the refund was happening...so we went through the drama again and then they assured us it will go through this time.
9) 6 weeks later, we still don't have a check but had agreement that we can buy a fridge.
Understand that all fridges have a problem or two but it is the support that matters. Samsung did not leave us with a good experience.
My Best Buy number: 2986831173
No, I would not recommend this to a friend.
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