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EllieH
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- First reviewSeptember 7, 2016
- Last reviewDecember 15, 2016
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EllieH's Reviews
Enjoy rapid Internet connectivity with this ARRIS SURFboard SBG6900-AC cable modem and Wi-Fi router, which feature download speeds up to 686 Mbps and Wireless-AC technology with Wi-Fi speeds up to 1900 Mbps.
Posted by: EllieH
I needed an immediate replacement when my Medicom supplied router/modem died. Didn't want their junk again so I went on best buy to get the BEST I could find same day, emergency need. Spent $200 on this. I now regret. Arris does NOT offer free tech support. I could not return this unit because the failures began after BB's return policy. iPhones, iPad all drop the wifi signals constantly. Family of five, small 1500 sq ft house. No interferences. I have to now reboot 2-3 times a day because wifi slows or stops. Soft and hard rebooting causes all the settings to go back to factory default. Arris was zero help. They wanted me to pay for support. Now I read where people say do NOT buy a modem/router combo. Buy them separately. Now I know why. The wifi with Arris is notorious for failures. I really can't believe all the positive reviews since I bought this. Had barely a couple reviews at the time. So many more issues with failure to do what it is programmed. Band steering fails! Everything keeps pushing through the same port no matter what I do. Went through the manual numerous times. Did my own factory reset. Same problems. Mediacom guy came out to show it was not on their end, installed their modem and I verified not their issue. I have an Almond running out to get wifi now. Sooo ridiculous. $200 (plus an Almond $100) down the sewer drain.
My Best Buy number: 3441545048
No, I would not recommend this to a friend.
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Enjoy HD programming with the Roku Streaming Stick. Plug it into any flat-screen television that has a built-in USB port to view streaming media. This device provides more than 4500 channels on demand and features more than 450,000 movies and TV episodes. Control the Roku Streaming Stick with the included remote or with your smartphone via the Roku Mobile App.
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Issues with Arris Surfboard AC1900 SBG6900-AC
on September 7, 2016
Posted by: EllieH
I walked in to buy this at my local Minnetonka MN BB to buy this. I've had it for two weeks. It's an amazing easy to use product. The problem I keep having is connection and password issues with my new Arris Surfboard AC1900 SBG6900-AC cable modem & wi-fi router also bought at BB a few days earlier. The Roku streaming stick will recognize the password one day. Next day it won't recognize it. I change the password and it works again. The router is never rebooted. All other laptop, desktop, cell phones devices work fine. No issues. Only the Roku streaming stick has constant password recognition issues. Taking back. Going to go with 2nd on my list Chromecast. I need Amazon Prime Video and Netflix. Other channels like NFL and HBO may be added in future. If it works for you, it's great!
I would recommend this to a friend!
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