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GeGi
 
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    October 25, 2016
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    October 25, 2016
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Bragi - The Dash True Wireless Earbud Headphones - Black
Bragi - The Dash True Wireless Earbud Headphones - Black
Get 360-degree sound from The Dash, a set of powerful wireless headphones. Three hours of battery life, a case with an integrated charger, and a 4GB music player ensure you can keep listening for long periods of time for completely wireless audio. In-ear biometric sensors on The Dash allow easy touch and gesture controls.
 
Customer Rating
1 out of 5
1
Awful Customer Support
on October 25, 2016
Posted by: GeGi
I was a kickstarter supporter of this item. At first it worked acceptably. The Dash is temperamental about where you place your phone. I have to make sure I am either carrying it in my hand or that it is in my pocket and oriented a certain way for the Dash to get reception. This is merely annoying. One of the earbuds began to get weak and eventually stopped working. I contacted Bragi's support to try and get it fixed. Multiple emails and three weeks later I still have no resolution. They ask you to send pictures to ensure you are doing things to their standards after every attempt. They ask for constant downloading and changing of the different firmware. I have spent hours doing their job for them. I believe their intent is to have me jump through hoops until I give up and they do not have to replace their defective product. If you want to be a beta tester and then be treated like a child when you ask a company to back their product, by all means buy this product. I would suggest going elsewhere.
No, I would not recommend this to a friend.
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