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Ashley
 
 
 
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    October 21, 2014
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Ashley's Reviews
 
Make immersive, high-resolution audio an integral part of your entertainment with this Sonos Playbar soundbar. Bluetooth connectivity streams your favorite playlist wirelessly from your smart device, while automatic tuning ensures rich, detailed sound anywhere in the room. This Sonos Playbar soundbar lets you connect speakers in different rooms over Wi-Fi.
 
Customer Rating
1 out of 5
1
Huge Disappibtment
on October 21, 2014
Posted by: Ashley
Purchased this unit after having to replace an old Bose sound system. Had huge expectations and have been indefinitely let down.
After purchasing in April 2014- 5 months later in September 2014 we started hearing a crackling sound coming from the sound bar. After several attempts to reboot, reset, and re-install the sound bar to our TV with the help of a sonos rep, the crackling did not stop. Sono's offered to replace the unit and I thought "great"! And that's where the greatness stopped. After sending out the entire unit and cords via fedex- sono's guaranteed a 2-day delivery once they received it back. That was one of two options. The first option was to give them my credit card number and they would put a $700 hold on my card, 2-day the new equipment, and once they received my return they would reimburse the money. THANK GOD I chose the other route. After receiving a confirmation from fedex AND sonos that our faulty unit had been received in their warehouse, 2 days.. a week... 2 weeks went by with no replacement unit in sight. After several attempts to contact the customer support people and sort out the matter- I was told they got a new computer software and were having communication issues with their warehouse.... Really. Then I was told they did not realize they were out of stock... Really?! How can people be so disorganized and guarantee a product they do not have. I was told I'd receive an email and a call from another customer support rep once they confirmed whether or not they could locate a sound bar. Days go by again and I recieve no information so I called sonos AGAIN. Finally they say they located a new sound bar and would ship it immediately. This was on Monday 10/13. Did not recieve the equipment until Thursday only to find out none of the cords and connector wires were included- MIND YOU WE RETURNED ALL OF OUR ORIGINAL EQUIPMENT. What a nightmare. So now we're going on a month and a half without a being able to use this $700 piece of sound equipment.
Save yourself the energy.
Mobile Submission: True
No, I would not recommend this to a friend.
+67points
96of 125voted this as helpful.
 
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