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    December 7, 2015
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greg's Reviews
 
Utilizing an 18.2-megapixel, 1/2.3" Exmor R CMOS sensor, this Sony DSC-WX350 digital camera allows you to take sharp photographs and high-definition video footage of subjects and scenes. Built-in Wi-Fi helps simplify file sharing across devices.Memory card sold separately.
 
Customer Rating
1 out of 5
1
Do not buy !!!
on December 7, 2015
Posted by: greg
Unfortunately I can't give this product a zero. I have used many sony products in the past, and have been satisfied. This camera did seem to a good choice, I liked the zoom, and that was one of the final reasons I purchased it. However, getting it home and stetting it up I discovered that the saving is a little slow and it quickly heats up if you are taking a lot of shots or are using this in video mode resulting in the camera locking up.
After three weeks it stopped working altogether - though that isn't my biggest complaint.
Sony Customer service is disastrous, it is populated by people who are simply reading from a script and have been instructed to say "I'm terribly sorry..." at the beginning of every sentence, there is no option to speak to a manger. My camera was supposedly fixed and returned to me in a reasonable time frame. I say supposedly as they returned the camera without the battery so I do not know if in deed it is actually fixed.
I have been calling Sony and attempting to find out the status of my lost battery and I have been getting the same answer for the past month - I am told that my case is still active and that they are looking into the lost battery.
Technology is fallible and will eventually fail. The measure of a company is the level of support they invest in their products, unfortunately it seems clear that Sony is attempting to cut corners with its support.
If you just want a disposable camera Sony is your company, looking at their customer support website you will see that there are many many people who are saying the same thing as I am. They are also saying that they cannot find a way of speaking with a manager or somebody with the authority to solve a simple issue. In my case I just needed a battery sent to me.
I'm off to buy another camera - bet you can't guess which brand I won't be looking at.
No, I would not recommend this to a friend.
+9points
16of 23voted this as helpful.
 
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