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HB54
HB54's stats
- Review count1
- Helpfulness votes16
- First reviewJanuary 4, 2015
- Last reviewJanuary 4, 2015
- Featured reviews0
- Average rating3
- Review comment count4
- Helpfulness votes3
- First review commentJanuary 5, 2015
- Last review commentJune 12, 2016
- Featured review comments0
Questions
- Question count0
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- Last questionNone
- Featured questions0
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HB54's Reviews
Need help installing your new car stereo receiver with touchscreen capability? Get it done neatly, reliably and professionally by a Geek Squad Autotech. Our Autotechs workmanship is warrantied for life. Plus, if you ever sell your vehicle we'll reinstall your factory receiver for free. Additional materials fees apply, see below for more details.*
Customer Rating
3
Multable Product Installation
on January 4, 2015
Posted by: HB54
Kenwood in dash,Steering wheel Interface, 2-6 1/2" and 2-6x9 kicker speakers, 600W kicker amp. $1,700.00 plus of products and installation.
No communication between Installers and customer in this store, very limited answers to questions and personality 0. Installation is neat and and looks very professional. Install completed in 2 separate visits. Besides accidentally (they say) damaging my car ignition, that they did replace and discount install $130.00 (takes 2 keys now to my car) There were some issues with operation that needed attention on 2nd visit and 1 or 2 more visits which seemed to be more annoying to them than me .Finally I was informed by the installer he had done all he knew to do and wasn't touching my car again ,well don't say that unless you have my money back in your hand. And yes I did loose it at that point. After what I had to say, reported it to manager on duty, brought my car home and fixed it my self. Now I have a system that looks great, sounds great, and operates great. Sometimes maybe you think your to smart for your own good. And thats all I got to say about that. I would recomend this to a friend except the experience. Maybe BB reads these maybe they don't, I don't care.
No communication between Installers and customer in this store, very limited answers to questions and personality 0. Installation is neat and and looks very professional. Install completed in 2 separate visits. Besides accidentally (they say) damaging my car ignition, that they did replace and discount install $130.00 (takes 2 keys now to my car) There were some issues with operation that needed attention on 2nd visit and 1 or 2 more visits which seemed to be more annoying to them than me .Finally I was informed by the installer he had done all he knew to do and wasn't touching my car again ,well don't say that unless you have my money back in your hand. And yes I did loose it at that point. After what I had to say, reported it to manager on duty, brought my car home and fixed it my self. Now I have a system that looks great, sounds great, and operates great. Sometimes maybe you think your to smart for your own good. And thats all I got to say about that. I would recomend this to a friend except the experience. Maybe BB reads these maybe they don't, I don't care.
My Best Buy number: 1002131181
I would recommend this to a friend!
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+14points
16of 18voted this as helpful.
HB54's Review Comments
Need help installing your new car stereo receiver with touchscreen capability? Get it done neatly, reliably and professionally by a Geek Squad Autotech. Our Autotechs workmanship is warrantied for life. Plus, if you ever sell your vehicle we'll reinstall your factory receiver for free. Additional materials fees apply, see below for more details.*
Overall3 out of 5
3 out of 5Multable Product Installation
By HB54
Kenwood in dash,Steering wheel Interface, 2-6 1/2" and 2-6x9 kicker speakers, 600W kicker amp. $1,700.00 plus of products and installation.
No communication between Installers and customer in this store, very limited answers to questions and personality 0. Installation is neat and and looks very professional. Install completed in 2 separate visits. Besides accidentally (they say) damaging my car ignition, that they did replace and discount install $130.00 (takes 2 keys now to my car) There were some issues with operation that needed attention on 2nd visit and 1 or 2 more visits which seemed to be more annoying to them than me .Finally I was informed by the installer he had done all he knew to do and wasn't touching my car again ,well don't say that unless you have my money back in your hand. And yes I did loose it at that point. After what I had to say, reported it to manager on duty, brought my car home and fixed it my self. Now I have a system that looks great, sounds great, and operates great. Sometimes maybe you think your to smart for your own good. And thats all I got to say about that. I would recomend this to a friend except the experience. Maybe BB reads these maybe they don't, I don't care.
No communication between Installers and customer in this store, very limited answers to questions and personality 0. Installation is neat and and looks very professional. Install completed in 2 separate visits. Besides accidentally (they say) damaging my car ignition, that they did replace and discount install $130.00 (takes 2 keys now to my car) There were some issues with operation that needed attention on 2nd visit and 1 or 2 more visits which seemed to be more annoying to them than me .Finally I was informed by the installer he had done all he knew to do and wasn't touching my car again ,well don't say that unless you have my money back in your hand. And yes I did loose it at that point. After what I had to say, reported it to manager on duty, brought my car home and fixed it my self. Now I have a system that looks great, sounds great, and operates great. Sometimes maybe you think your to smart for your own good. And thats all I got to say about that. I would recomend this to a friend except the experience. Maybe BB reads these maybe they don't, I don't care.
HB54
Chattanooga Tn.
PS
January 5, 2015
This store location is Chattanooga Tennessee,Gunbarrel RD.
+3points
3of 3voted this comment as helpful.
Need help installing your new car stereo receiver with touchscreen capability? Get it done neatly, reliably and professionally by a Geek Squad Autotech. Our Autotechs workmanship is warrantied for life. Plus, if you ever sell your vehicle we'll reinstall your factory receiver for free. Additional materials fees apply, see below for more details.*
Overall3 out of 5
3 out of 5Multable Product Installation
By HB54
Kenwood in dash,Steering wheel Interface, 2-6 1/2" and 2-6x9 kicker speakers, 600W kicker amp. $1,700.00 plus of products and installation.
No communication between Installers and customer in this store, very limited answers to questions and personality 0. Installation is neat and and looks very professional. Install completed in 2 separate visits. Besides accidentally (they say) damaging my car ignition, that they did replace and discount install $130.00 (takes 2 keys now to my car) There were some issues with operation that needed attention on 2nd visit and 1 or 2 more visits which seemed to be more annoying to them than me .Finally I was informed by the installer he had done all he knew to do and wasn't touching my car again ,well don't say that unless you have my money back in your hand. And yes I did loose it at that point. After what I had to say, reported it to manager on duty, brought my car home and fixed it my self. Now I have a system that looks great, sounds great, and operates great. Sometimes maybe you think your to smart for your own good. And thats all I got to say about that. I would recomend this to a friend except the experience. Maybe BB reads these maybe they don't, I don't care.
No communication between Installers and customer in this store, very limited answers to questions and personality 0. Installation is neat and and looks very professional. Install completed in 2 separate visits. Besides accidentally (they say) damaging my car ignition, that they did replace and discount install $130.00 (takes 2 keys now to my car) There were some issues with operation that needed attention on 2nd visit and 1 or 2 more visits which seemed to be more annoying to them than me .Finally I was informed by the installer he had done all he knew to do and wasn't touching my car again ,well don't say that unless you have my money back in your hand. And yes I did loose it at that point. After what I had to say, reported it to manager on duty, brought my car home and fixed it my self. Now I have a system that looks great, sounds great, and operates great. Sometimes maybe you think your to smart for your own good. And thats all I got to say about that. I would recomend this to a friend except the experience. Maybe BB reads these maybe they don't, I don't care.
HB54
Gun Barrel Rd,Chattanooga Tn.
update
August 1, 2015
Car broke down and would not crank shortly after this review,discovered battery post installed by best buy was wrong one (long shanked instead of short) no connection to battery. So once again I had to fix this problem. did return this battery post to store and exchange for right one. only comment from geek guy was how did that get in there? My answer, you put it there. None of my money spent in this store since this experience 12/2014 I can buy anything Best buy sells somewhere else.and they will even match Best buys price.
0points
0of 0voted this comment as helpful.
Need help installing your new car stereo receiver with touchscreen capability? Get it done neatly, reliably and professionally by a Geek Squad Autotech. Our Autotechs workmanship is warrantied for life. Plus, if you ever sell your vehicle we'll reinstall your factory receiver for free. Additional materials fees apply, see below for more details.*
Overall3 out of 5
3 out of 5A mixed bag
By jdb566
from Flagstaff, AZ
Had an entertainment/GPS install done at my local BB. The tech was knowledgeable about the equipment going in, did an acceptable job for the time taken, but it appears that the job was rushed.
I would however give them a 2nd chance with my door speakers to prove me wrong. I don't want this to sound like a rant as some of the work was very well done, some just appeared distracted.
The rearview camera, while mounted where I asked has a large open hole with no grommet or even silicone to help keep moisture out of the license plate lights. The dash panel and face unit is not mounted flush to the dashboard on the passenger side. It sticks out about 1/16th of an inch, which may not seem like a lot, but is noticble when looking at the unit and the face plate. There are also some scratches to the dashboard, but was able to buff them out. This appears to be the case because it is required to use the factory harness for the unit but those are on still on the head unit.
While I recognize my car is not the easiest to work on. A little more care would have been appreciated. Additionally instead of doing 20 minutes of pre-wiring for rear DVD or satellite radio I will now have to have someone rip out the entire headunit, instead of just being able to route cables. I will take partial fault for this since I did not explicitly ask for it, but we did discuss the fact that these would be future upgrades.
Will probably use again for speaker install due to the odd sizes of the speakers and that while I am neither completely satisfied nor dissatisfied, it does come with a lifetime warranty anywhere in the country. Since that means I don't have to fix it if something goes wrong, it is a real bonus.
Remember the 3 out of 5 star rating I gave is still above average and would use again for warranty and ease of finding a BB no matter where you are. A little extra insurance goes a long way.
HB54
Gun Barrel Rd,Chattanooga Tn.
+ to Review
December 29, 2015
If you read my 3 star review on my local BB store you'll know I agree with you. Since then I have bought a new car, but I had about as soon buy a new car as to ever again let a Best Buy or any other installer touch my car. I have never been as disappointed in a store that I spent my money in regularly as I was with my install. They think these reviews don"t mean anything, but I think they are gonna bite em in the as_
0points
0of 0voted this comment as helpful.
Need help installing your new car stereo receiver with touchscreen capability? Get it done neatly, reliably and professionally by a Geek Squad Autotech. Our Autotechs workmanship is warrantied for life. Plus, if you ever sell your vehicle we'll reinstall your factory receiver for free. Additional materials fees apply, see below for more details.*
Overall3 out of 5
3 out of 5Multable Product Installation
By HB54
Kenwood in dash,Steering wheel Interface, 2-6 1/2" and 2-6x9 kicker speakers, 600W kicker amp. $1,700.00 plus of products and installation.
No communication between Installers and customer in this store, very limited answers to questions and personality 0. Installation is neat and and looks very professional. Install completed in 2 separate visits. Besides accidentally (they say) damaging my car ignition, that they did replace and discount install $130.00 (takes 2 keys now to my car) There were some issues with operation that needed attention on 2nd visit and 1 or 2 more visits which seemed to be more annoying to them than me .Finally I was informed by the installer he had done all he knew to do and wasn't touching my car again ,well don't say that unless you have my money back in your hand. And yes I did loose it at that point. After what I had to say, reported it to manager on duty, brought my car home and fixed it my self. Now I have a system that looks great, sounds great, and operates great. Sometimes maybe you think your to smart for your own good. And thats all I got to say about that. I would recomend this to a friend except the experience. Maybe BB reads these maybe they don't, I don't care.
No communication between Installers and customer in this store, very limited answers to questions and personality 0. Installation is neat and and looks very professional. Install completed in 2 separate visits. Besides accidentally (they say) damaging my car ignition, that they did replace and discount install $130.00 (takes 2 keys now to my car) There were some issues with operation that needed attention on 2nd visit and 1 or 2 more visits which seemed to be more annoying to them than me .Finally I was informed by the installer he had done all he knew to do and wasn't touching my car again ,well don't say that unless you have my money back in your hand. And yes I did loose it at that point. After what I had to say, reported it to manager on duty, brought my car home and fixed it my self. Now I have a system that looks great, sounds great, and operates great. Sometimes maybe you think your to smart for your own good. And thats all I got to say about that. I would recomend this to a friend except the experience. Maybe BB reads these maybe they don't, I don't care.
HB54
Gun Barrel Rd,Chattanooga Tn.
NO RESPONCE TO DIRECT COMPLAINT
June 12, 2016
Complaint and answer submitted directly to Geek Squad, No response from internal office or any body else.
Comments: Not impressed with your car audio install guys at all at store#488. you have a big problem with lack of communication to the customer at this place. they think their hacked off working on a product you sold that don't work right,they should be the guy that paid for it. I have spent 2,200.00 in just the last 2 weeks,and a whole lot more in the past and all I got is a product that I'm not satisfied with how it works.
ANSWER
I do apologize for your most recent experience in regards the audio installation. This is not the service that we intend to provide to our valued customers. I would like to thank you for both your time and feedback in regards to this experience, so that we can be aware of these issues and hopefully use this information to avoid similar issues in the future.
I will submit your email to our internal offices in the form of a complaint for review of this process so they can be aware of our customers view and hopefully make adjustments to accommodate our customers needs. Please let me know if I can be of further assistance.
Sincerely,
Sean
Geek Squad
I do apologize for your most recent experience in regards the audio installation. This is not the service that we intend to provide to our valued customers. I would like to thank you for both your time and feedback in regards to this experience, so that we can be aware of these issues and hopefully use this information to avoid similar issues in the future.
I will submit your email to our internal offices in the form of a complaint for review of this process so they can be aware of our customers view and hopefully make adjustments to accommodate our customers needs. Please let me know if I can be of further assistance.
Sincerely,
Sean
Geek Squad
0points
0of 0voted this comment as helpful.
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