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1
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First review
January 13, 2015
Last review
January 13, 2015
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Sily's Reviews

Samsung - 4.2 Cu. Ft. 11-Cycle High-Efficiency Steam Front-Loading Washer - Merlot

Samsung 4.2 Cu. Ft. 11-Cycle High-Efficiency Steam Front-Loading Washer: The wide variety of cycles on this washer gives you more options and more cleaning power. Reduce allergens and bacteria with high heat or help remove stains with steam. Select the Super Speed option and finish laundry loads in less time.Measure Twice, Deliver Once Learn how to measure your space and check connections for a new washer and dryer. Watch the video ›How to Prepare for Delivery and InstallationLearn how to get ready for the delivery and installation of your new washing machine. Walk the path, check your hookups, order new parts, and empty your old washing machine.Watch the video ›

Customer Rating

Laundry Mat Bound....

on January 13, 2015

Posted by: Sily

I bought this washer due to JD Power awards and positive reviews online. I have had this washer for about 4 months and it is quite and was nice to use however it has now quit working. I have contacted their warranty department and was given a date of service 4 days after the initial phone call. Which was actually 7 days from the date it broke as the warranty department was not open on weekends. I then received a call from the technician who stated that they would be out two weeks later to take a look at the washer in order to make repairs or order necessary parts. I called Samsung back to ask about the original date that I had been given and they said that there was nothing they could do for me, I was at the mercy of their technician. I then tried to get additional assistance on line, they also stated that there was nothing they could do to speed up the repair. So I now have an expensive broken washer with great reviews and I am headed to the laundry mat for the next two weeks or maybe longer....

No, I would not recommend this to a friend.

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