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    June 6, 2015
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    June 6, 2015
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Frigidaire - 18.1 Cu. Ft. Top-Freezer Refrigerator
Frigidaire - 18.1 Cu. Ft. Top-Freezer Refrigerator
Frigidaire 18.1 Cu. Ft. Top-Freezer Refrigerator: Groceries stay chilled and organized in this Frigidaire refrigerator. The humidity-controlled crisper drawers keep food fresh, and a gallon-size door bin fits plenty of large containers.
 
Customer Rating
1 out of 5
1
HORRIBLE CUSTOMER SERVICE BY FRIGIDAIRE
on June 6, 2015
Posted by: NeverBuyFrigidaire
I bought this fridge in September 2014. Not too long after, we noticed our ice cream was not freezing (it was like soft serve ice cream in a box). After several weeks of temperature adjusting we started researching what temperature ice cream should be at. Ice cream needs a temperature of 0 degrees fahrenheit to freeze properly. This also happens to be the temperature that the FDA recommends for food storage safety in a freezer (anyone can google this). Starting in February 2015 (it is now June), I began the warranty process with Frigidaire. Since then they have sent 3 different repair companies, with multiple visits by countless technicians. I have been monitoring the temperatures in the freezer with a thermometer. The temperature consistently stays between 10-15 degrees at all times (far greater than 0). I as well as the repairmen have documented and have taken pictures of temperatures. The repair technicians have replaced every part (some more than once) because that is what Frigidaire tells them to do. All of the technicians tell me that where the thermistor is placed near the evaporator coils is a bad design and causes the compressor to turn off before the freezer area reaches 0. They have determined that the fridge is non reparable because of a bad design (the frige is doing what it is designed to do). The problem is that the engineers and techs at Frigidaire say that nothing more can be done to the fridge. It is working like it was designed. But they will not admit that the design is bad (why would they admit a failure in their own design and engineering department). They will not admit this even though every customer service agent and supervisor (as well as a corporate supervisor) says that a freezer should be maintained between -1 to 4 degrees fahrenheit. Frigidaire refuses to do anything for me (like issue a credit for a different model or appliance) unless their techs deem it non reparable (which they refuse to do) even though the very repair companies (3 now) that they send to me say that the fridge cannot be fixed because it was designed poorly by the placement of this thermistor. Now they want to send a fourth repair company to my home (I predict they will find the same results). This has been a horrible process (countless hours of waiting for repair men to come to my home, countless hours on the phone, etc...). It is just baffling to me why they want to keep paying for service calls, parts, and labor when it never solves the problem. I wold give this a zero star rating, but had to select one to submit rating. The sad thing is that I own nine Frigidaire products. I will never give them another penny as long as I live because of this nightmare they have put me through over a cheap $500 fridge. Those who are giving good reviews I can only imagine are not storing ice cream or monitoring temperatures. BUYER BEWARE. HORRIBLE CUSTOMER SERVICE BY FRIGIDAIRE!
No, I would not recommend this to a friend.
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