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VeryDISAPPOINTED
 
 
 
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  • Review count
    3
  • Helpfulness votes
    9
  • First review
    August 13, 2016
  • Last review
    August 13, 2016
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VeryDISAPPOINTED's Reviews
 
Samsung POWERbot Essential Robot Vacuum: Spend less time doing chores with a vacuum that does the work for you. You'll be able to remove dirt, dust, debris and even pet hair from carpets and hard flooring. This robot vacuum automatically determines the appropriate cleaning path using Visionary Mapping Plus system navigation and avoids obstacles using a FullView sensor.
 
  • My Best Buy® Elite Plus Member
Customer Rating
1 out of 5
1
Don't waste your money
on August 13, 2016
Posted by: VeryDISAPPOINTED
Product failed after 5 months of usage.
Samsung customer service is the worst possible. They don't know what to do. First they told me someone would pick it up at my house for repairs. After a week waiting I called them back and they told me they were wrong; I needed to mail the product for repair.
Product was mailed and came back fixed.
This time, worked for one month. It is broken again.
I've just called them and they told again somebody would come to pick it up. I had to teach their customer service this is not their process (can you believe it?!). After checking they told me I should mail the product for repair.
If I could, I would return it.
I WILL NEVER BUY A NON-TV SAMSUNG PRODUCT AGAIN.
My Best Buy number: 3774487213
No, I would not recommend this to a friend.
0points
0of 0voted this as helpful.
 
Clean your home with the touch of a remote with this Samsung POWERbot VR20H9050W robotic vacuum cleaner, which features CycloneForce technology for powerful suction and Visionary Mapping Plus for optimal navigation. Easy Pass Wheels offer versatile functionality.Discover the innovative features and effective cleaning technology of the Samsung POWERbot robotic vacuum. Learn more
 
  • My Best Buy® Elite Plus Member
Customer Rating
1 out of 5
1
Don't waste your money
on August 13, 2016
Posted by: VeryDISAPPOINTED
Product failed after 5 months of usage.
Samsung customer service is the worst possible. They don't know what to do. First they told me someone would pick it up at my house for repairs. After a week waiting I called them back and they told me they were wrong; I needed to mail the product for repair.
Product was mailed and came back fixed.
This time, worked for one month. It is broken again.
I've just called them and they told again somebody would come to pick it up. I had to teach their customer service this is not their process (can you believe it?!). After checking they told me I should mail the product for repair.
If I could, I would return it.
I WILL NEVER BUY A NON-TV SAMSUNG PRODUCT AGAIN.
My Best Buy number: 3774487213
No, I would not recommend this to a friend.
+2points
6of 10voted this as helpful.
 
Samsung POWERbot Essential Wi-Fi Robot Vacuum: Let this robot vacuum create a clean, healthy living space for you, with CycloneForce technology for consistent cleaning power. Scheduling presets let you set the most convenient cleaning times.
 
  • My Best Buy® Elite Plus Member
Customer Rating
1 out of 5
1
Don't waste your money
on August 13, 2016
Posted by: VeryDISAPPOINTED
Product failed after 5 months of usage.
Samsung customer service is the worst possible. They don't know what to do. First they told me someone would pick it up at my house for repairs. After a week waiting I called them back and they told me they were wrong; I needed to mail the product for repair.
Product was mailed and came back fixed.
This time, worked for one month. It is broken again.
I've just called them and they told again somebody would come to pick it up. I had to teach their customer service this is not their process (can you believe it?!). After checking they told me I should mail the product for repair.
If I could, I would return it.
I WILL NEVER BUY A NON-TV SAMSUNG PRODUCT AGAIN.
My Best Buy number: 3774487213
No, I would not recommend this to a friend.
+1point
3of 5voted this as helpful.
 
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