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June 4, 2017
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June 4, 2017
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ElectronicGuy's Reviews

Samsung - Gear VR Virtual Reality Headset - Orchid Gray

Immerse yourself in the game with this ergonomically designed Gear VR headset with controller. Pair the unit with your compatible Samsung device to enjoy 2D and 3D movies, VR games and a range of engaging apps. Lightweight and comfortable, this Gear VR headset with controller makes the virtual world more accessible than ever.

My Best Buy® Elite Plus Member
This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
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Customer Rating

Don't buy if you won a S7,S8 Unlocked

on June 4, 2017

Posted by: ElectronicGuy

from San Diego, CA.

The Gear VR is currently not working with Unlocked galaxy S8 or S7 phones, only with carrier locked phones. This is a known issue for us customers and it's been going on since last years Unlocked Galaxy S7 without resolution, but somehow Samsung phone and chat support claims they don't know about it, although on the Samsung forums they claim they are now aware of it and working to resolve it, as of last Friday (6-2-2017)

When you connect an unlocked S8 to the Gear VR, you get a voice command to disconnect the phone and follow instructions to download the Gear VR App, but when clicking next on the screen to download the app you get an error message: "Network Error occurred. Try again".

No of Samsung and user troubleshooting is able to fix this issue, all points to Samsung Servers only allowing carrier locked S8's to download the VR apps, hence the network error message for everyone with an unlocked phone and the other carrier locked phones working.

If you are looking to buy an unlocked galaxy phone to do VR, don't even bother, you get 0 support from Samsung and the works customer service ever from a tech company that sells a non operational device and after a week of the S8 release, Gear VR is still not working without ETA for resolution. Some have never been able to use it since getting an unlocked Galaxy S7, unbelievable!

I'm returning my Galaxy S8, the Gear VR and the Gear 360, over 1000 Dollars worth of half working product. Going back to Apple...

My Best Buy number: 0119297827

No, I would not recommend this to a friend.

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