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- First reviewJune 10, 2015
- Last reviewJune 10, 2015
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BrianV's Reviews
Samsung 22.6 Cu. Ft. 4-Door French Door Refrigerator: Store produce, meat, fish, beverages, deli meats and other items at the appropriate temperature for freshness with this Samsung refrigerator, which features a Twin Cooling Plus System, 2 humidity-controlled crispers and a FlexZone drawer with 4 temperature-controlled zones. The thru-the-door ice and water dispenser allows you to access filtered water and ice simply by pressing a button.
Customer Rating
3
Jury still out...getting replaced for 2nd time
on June 10, 2015
Posted by: BrianV
We purchased this refrigerator because Samsung has a stellar reputation, we own several Samsung electronics, and the rating is 4.4 on Best Buy reviews.
It's beautiful, the ice maker works (which is why we replaced our old one), it runs quietly, and it is laid out efficiently. We appreciate the counter depth.
One of the main "draws" of this refrigerator is the middle drawer. We drink a lot of smoothies, so this drawer would be perfect for keeping several bags of frozen fruit for easy access. That would then free up the freezer space for meat/ice cream/etc.
The issue is that the middle drawer is not living up to expectations. It has four temperature settings - with the lowest being (-1) degrees. That implies maintaining a freezing temperature. The lower freezer is set at zero degrees, and everything is frozen solid. However, the middle drawer does not reach that (-1) degrees. All of the fruit melts...and that definitely results in a mess as well as eventual spoilage.
We've noted the issue within the first 15 days of installation both times, and we had already purchased the 5-year Geek Squad plan. Geek Squad has been great, and they've been quick to schedule a replacement. I'm a frustrated consumer, but I still feel guilty having a 3rd refrigerator delivered within a 30-day window! I hope this isn't a design flaw...and Samsung over-sold the capabilities of that middle drawer.
If the 3rd refrigerator works, then this becomes a 4-star rating. Otherwise, we will be looking at a different model, and Samsung will have a black mark on the reputation for not delivering on what's advertised.
No, I would not recommend this to a friend.
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