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SeriouslyTicked
 
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    June 25, 2016
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    June 25, 2016
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SeriouslyTicked's Reviews
 
Samsung - 4.0 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Samsung - 4.0 Cu. Ft. 8-Cycle High-Efficiency Top-Loading Washer - White
Samsung 4.0 Cu. Ft. 8-Cycle Top-Loading Washer: Safely wash a wide variety of fabrics with 8 cycles and 4 temperature settings to choose from. The soft-close lid allows you to easily open and close the lid without making noise.This washing machine is not affected by the published safety recall.
 
Customer Rating
1 out of 5
1
Do NOT buy this washer!!
on June 25, 2016
Posted by: SeriouslyTicked
Bought washer Feb 28, 2015. Installed first week of March. Drum gasket and bearing issues first week of June 2016 after normal use (2 adults one kid). Repair estimate $350. Nothing covered under the warranty - no parts, no labor, nothing. Average life span of a washer is 10 to 14 years (multiple sources validating statement). This one was 15 months.
Customer service rep was polite but "helpless to assist."
Samsung - when contacted via social media and directly - said (sic) "Sorry about that, have you tried one of our warrantied service providers? They're usually helpful." and then deleted our post explaining the issue and asking for assistance.
In all seriousness, Samsung's attitude and responses made me think they were laughing at me and all the way to the bank. This was an expensive mistake and not one I would suggest others make.
No, I would not recommend this to a friend.
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117of 125voted this as helpful.
 
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