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Bullspits
 
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Reviews
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    1
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    38
  • First review
    August 9, 2015
  • Last review
    August 9, 2015
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Bullspits's Reviews
 
Data Recovery
Data Recovery
Let a knowledgeable Geek Squad Agent work with you to create a personalized recovery plan for your hard drive, flash drive, memory card or just about any device that stores data.The agent will initiate your drive diagnostic for $49.99, which will determine the integrity of your data. If data recovery is necessary, your product will be shipped to the Data Recovery Division at Geek Squad® City. This work can take a significant amount of time to complete, and the actual recovery cost will vary depending on the condition of the data.*
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  • Tech Insider Network
Customer Rating
1 out of 5
1
Unbelievable How Poor The Service Is At Geek Squad
on August 9, 2015
Posted by: Bullspits
My Computer self Diagnostic indicated that my hard drive was failing. Dell customer support confirmed this online. My computer was out of warranty so I contacted Geek Squad via online chat. The online technician would not even discuss it once he heard it was a hard drive issue he told me to make an appointment with the Geek Squad.
I made an appointment ad showed up on time. When I got to the desk, I was greeted by this young lady who was unable to assist me and indicated that I needed to reach out to Dell to get back up software. I asked to discuss this with a Technician, but was told that they would not be able to assist till I got the tools they needed. I asked why the online tech did not tell me this and the young lady indicated that the online technician was a separate service and indicated that they cause them problems at the store all the time.
I brought the computer back home and we used the technician from my work who was able to Mirror the drive I had and get us back up and running for around $100!
Guess who will not be used by this family for repairs, and Best Buy will not be a place we will shop unless we absolutely need to from now on!
No, I would not recommend this to a friend.
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+33points
38of 43voted this as helpful.
 
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