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- Review count1
- Helpfulness votes39
- First reviewAugust 12, 2015
- Last reviewAugust 12, 2015
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dphillips's Reviews
Secure your home and get help in seconds with this Canary all-in-one home security system. The small footprint doesn't take up much space and lets you monitor your home, infant or pets at a glance. This Canary all-in-one home security system offers one-touch access to emergency services with the compatible app.
Customer Rating
1
Buggy, and free storage plan is nearly useless
on August 12, 2015
Posted by: dphillips
Great looking and tons of potential, but still a bit buggy, and their free storage plan is nearly useless.
Generally, I like this device. It seems pretty equivalent to Piper (without the Z-Wave, about which I don't care), but the auto mode-switching and, truly, the esthetics of the physical design, steered me toward the Canary. That said, the device is still more what I'd call "late beta" than "full production": some features like geofencing are still a bit shaky; the learning mechanism to tag motion as ignorable isn't there yet. Finally, there's a lot of unhappiness, even anger, in the user community about the storage plans the company is offering: The basic, free plan only covers the previous 12 hours - that's right, if you don't check your alerts or check into Canary at least that often you might miss something, have an alert about motion but not be able to see it (as of this writing, Canary Support's solution is to empower a friend or neighbor to check in on your home twice a day. Seriously.). Also, the basic plan allows only 3 video clip downloads over the lifetime of the device, which seems downright miserly.
I like this device enough that I plan to keep using it, and I could see it getting 5 stars -- but not until they fix some of the more glaring bugs, and take a hard look at their storage plans and how they're being received. After all, this is a crowd-funded project. It seems insensitive and short-sighted to ignore the crowd's feedback about things as important as ongoing usage plans.
No, I would not recommend this to a friend.
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