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HTMF
 
 
 
HTMF's stats
 
  • Review count
    1
  • Helpfulness votes
    72
  • First review
    September 4, 2015
  • Last review
    September 4, 2015
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HTMF's Reviews
 
Largest cooking area with temperatureprecise burners. True Convection - Circulates heat for faster cooking. 5.9 cu. ft. large enough to cook your entire holiday feast.
 
Customer Rating
1 out of 5
1
SAMSUNG WON'T HONOR WARRANTY FOR 3 MTHS OLD
on September 4, 2015
Posted by: HTMF
I bought this stove and had it installed on early June 2015. On Aug 20, 2015, when I was cooking, actually just start boiling a small pot of water, I heard a cracked sound. The glass top had a big cracked that extended over 1/2 the surface. I didn't drop anything on it. No den, no glass chips, no spider web cracked. The glass top just cracked because of I am using it to cook. Call Samsung, sent out technician, and Samsung - Product Support- refused to fix it because it is "Physical Damage" . Yes, the product is Physical Damage but it is not by me, is because I am using it to cook. Definitely, there are some defect or quality issue here. A $800+ stove last for just less than 3 months. The price quote from the technician is $175 + tax for the glass top, $355 + tax for the labor. It is almost like a cost for the new stove. When I search online, this is not a unique case. And Samsung keeps using Physical Damage as an excuse. They should put a warning on the display that Glass Top are easy to cracked, and it is not under our warranty. Don't buy their product.
No, I would not recommend this to a friend.
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+59points
72of 85voted this as helpful.
 
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