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- First reviewDecember 28, 2015
- Last reviewDecember 28, 2015
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Richard's Reviews
Samsung UN32J5003EFXZA/AFXZA/BFXZA LED HDTV: TV shows and movies are displayed in a wide spectrum of colors and with clear, sharp 1080p resolution. Plus, the screen can be viewed in bright or dark rooms, letting you place it just about anywhere.
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1
DON'T BUY OPEN BOX!
on December 28, 2015
Posted by: Richard
First, let me say the TV itself is excellent (at least, the replacement is). I bought this as "open box", condition listed as "excellent". It was coming from the Northridge, CA store. What I got delivered was a disaster. It came in the original box, with styrofoam only on the bottom. This means the top of the TV was rattling back and forth in the box. Also, the only thing in the box was the TV...no manual, no remote or batteries, no power cord, no legs for the TV, NOTHING! There was tape on the box saying it had been "inspected". There was untampered plastic wrap around the box so I know nothing had been taken out during shipping.
I took it back to my local Palmdale, CA store to replace. They checked and didn't have an "open box" item to replace it. They instead offered me a 10% discount on any TV. Since the TV had been on sale, and the "open box" was about $30 less than the sale price, I was now expected to pay considerably more for the same TV which was no longer on sale. I informed them an "open box" in "excellent condition" was available from their Glendale, CA store, and I was fine waiting a few days to get that one delivered, but they kept insisting my choices were a refund, or 10% discount on a new TV. I argued with them that this was not my fault, it was theirs (meaning Best Buys). They of course claimed it wasn't their fault (meaning PALMDALE Best Buys). I had to explain that when a customer gets something from Best Buy, whether it was their store, another store, or online, and the item received by the customer was not what was ordered, it was THEIR FAULT (the company Best Buy). I told them if they could not correct THEIR ERROR, I expected to receive a new TV at the same "open box" price...I should not be expected to pay more for their error. They said that couldn't be done. I offered to buy the TV at the new price, open it in the parking lot, and then return it for a refund so they WOULD have an "open box" in "excellent condition" to sell me. Finally a manager or supervisor came over and said to give her a few moments. She went to the back, and brought up a new TV to a cashier.
I waited a few minutes, and was then told to go see that cashier, who told me she had cancelled my previous order, and was ringing up this new TV at no charge. So everything worked out well in the end.
A few final comments.
1. I should never have had to go through this trouble. Someone at the Northridge Best Buy was incompetent, putting NOTHING but the TV itself in the box, using tape to seal it which read "inspected", and listing it as "excellent condition".
2. The Palmdale store should have ordered the "open box" item from the Glendale store to replace the returned one, rather than just telling me there were no "open box" items in the Palmdale store, and I could pay extra for a new TV. I had told them I was will to do this, and was willing to wait a few days for the new delivery.
3. Somewhere along the line, an apology would have been nice. From anyone at Best Buy. However, one employee did say, "I'm glad it wasn't one of our employees who did this".
4. I'm glad this finally worked out, but the end result should have been automatic. I should not have had to waste time fighting for what was right.
1. I should never have had to go through this trouble. Someone at the Northridge Best Buy was incompetent, putting NOTHING but the TV itself in the box, using tape to seal it which read "inspected", and listing it as "excellent condition".
2. The Palmdale store should have ordered the "open box" item from the Glendale store to replace the returned one, rather than just telling me there were no "open box" items in the Palmdale store, and I could pay extra for a new TV. I had told them I was will to do this, and was willing to wait a few days for the new delivery.
3. Somewhere along the line, an apology would have been nice. From anyone at Best Buy. However, one employee did say, "I'm glad it wasn't one of our employees who did this".
4. I'm glad this finally worked out, but the end result should have been automatic. I should not have had to waste time fighting for what was right.
My overall rating for the TV is 5-Star. My overall rating for Best Buy is 1-Star.
Would I recommend this to a friend? For the TV, Yes. For buying an Open Box item ever again from Best Buy, NO! For dealing with Best Buy for any future purchases, we'll have to wait and see.
No, I would not recommend this to a friend.
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