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Melissa
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- First reviewMarch 26, 2017
- Last reviewMarch 26, 2017
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Melissa's Reviews
Go bigger with this Toshiba 55-inch 4K LED TV. This large TV means you can comfortably sit on your sofa and see every last piece of the action, and 4K resolutions give you more detail than ever before. Connect this Toshiba 55-inch 4K LED TV to your network to enjoy streaming media without fuss.
Posted by: Melissa
I bought this TV back in December because it was a good price for a 4k TV and the reviews I read were pretty good. 2 days into using the TV the built in chrome cast wouldn't stay connected to the internet or devices. I went to the Best Buy in my town to see if I could get it exchanged and the man at customer service turned me away because they didn't have any TVs of that model in the store and refused to call other stores to see if they could hold one if they had any in stock. I drove to a town about 30 miles away hoping they would still have one in stock to exchange mine with. When I got there they told me that if I wanted the TV I would have to go find it in the store myself. Once I found it they told me I had to carry it myself to the front of the store in order to exchange it. A few weeks after getting it home the picture began to mess up, looking fuzzy and pixelated and sometimes when I would try to turn it off the sound turns off and the picture keeps going and I have to physically unplug it to turn it off. Also sometimes the image will go black but the back light will stay lit and again I will have to unplug it to get it to turn completely off. I went back to the store to ask if I could get it exchanged again or just return it for my money back because of having 2 of the same TVs mess up within a 2 month period and they told me I could bring it in to ship it off to be fixed. I also called to make sure this is what I was to do and they confirmed it. So I unmount it from my wall, take off the brackets for my wall mount, box it back up and drive back to the store with it and when I went inside they told me it was too big to ship out because of the shipping cost and that I would need to take it back home and call a phone number to to have a technician come out and work on it. Naturally I'm annoyed by this point and try to call the Best Buy corporate customer service center to see if there were any other options because I'm fed up with it by now and they tell me that I will have to speak to the manufacturer to see if I can get it replaced or refunded. So I call Toshiba and I get an automated message that says they no longer offer phone support on TVs and I will have to go online for support. I go online and the support consists of the manual, marketing sheet, warranty and a guide to smart cast which none are what I need. All in all I've spent $450 to be led in circles, deal with poor customer service and have much of my time wasted.
No, I would not recommend this to a friend.
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