HP ENVY Desktop: With 16GB memory and Intel HD Graphics 530, this desktop offers vibrant, detailed images and smooth processing for editing photos and videos, watching movies and playing games. Connect up to 2 high-def monitors for an expanded viewing area.
Customer Rating
1
Great at first, but failed after 2 weeks
on January 22, 2016
Posted by: Federalissimo
When I got this computer it was extremely fast. No problems appeared until 1 day before my return policy expired. It all started when the keyboard and mouse started to lag out, it would consistently work, and then suddenly stop working. This also happened with my external hard drive, I was making a backup of a game I had, and the hard drive disconnected. Nothing is wrong with my devices because they work perfectly on other machines. I'm guessing something was defective with the USB ports. But the problems didn't stop there. Every time I was browsing files in the file explorer, it would freeze, and the explorer quits, so I try to open task manager, it shows that it is still open, but it would not respond at all. The problems continue when it totally freezes, the computer automatically restarts, and then when it turns back on, there is absolutely nothing showing up on my monitor. I tried the monitor on a different computer and it worked, but this HP, something was really wrong with it. It came to my mind that desktops were less problem free than laptops were, but I was apparently wrong, no laptop I have ever owned has just basically died. I will be exchanging this tomorrow for a new laptop. Very disappointed in HP for this. Also for anyone wondering about the Intel Skylake bug, I do not believe this model is affected by it, I do have another HP laptop with a 6th gen Intel Core i5 and that does have the bug, the model of that i5 is the 6200U. Regards to everyone.