doNOTbuy's contributions

Share doNOTbuy's profile

doNOTbuy

doNOTbuy's stats

Reviews

Review count
1
Helpfulness votes
15

First review
February 13, 2016
Last review
February 13, 2016
Featured reviews
0
Average rating
2

Reviews comments

Review comment count
0
Helpfulness votes
0

First review comment
None
Last review comment
None
Featured review comments
0

Questions

Question count
0
Helpfulness votes
0

First question
None
Last question
None
Featured questions
0

Answers

Answer count
0
Helpfulness votes
0

First answer
None
Last answer
None
Featured answers
0
Best answers
0

doNOTbuy's Reviews

ARRIS - SURFboard AC1900 Dual-Band Router with DOCSIS 3.0 Cable Modem - White

Enjoy rapid Internet connectivity with this ARRIS SURFboard SBG6900-AC cable modem and Wi-Fi router, which feature download speeds up to 686 Mbps and Wireless-AC technology with Wi-Fi speeds up to 1900 Mbps.

Customer Rating

Does not work with AirPrint or Bonjour Printing

on February 13, 2016

Posted by: doNOTbuy

The wireless router/modem is nicely packaged, physical quality is on the high side. I had no problem getting the modem provisioned with Time Warner and had no issues getting everything configured EXCEPT the HP 101 Envy Printer. Apparently the ARRIS router is not compatible with Bonjour (AirPrint) protocols. I didn't find this out until after I threw the box away or I'd be returning it. Anyway, I called ARRIS customer support and they were of no help. They basically said it was an HP printer problem. After scouring the internet, there isn't too much information out there on how to setup the wireless router to work with the Bonjour capable printers.

Everything worked find prior to replacing this modem. I had to replace my Motorola Surfboard (model 5100 I think, it's about 10 years old) which used with a Linksys WRT54G wireless router. When the router bricked, I decided to update to something I THOUGHT would be one of the better items on the market as I was planning on keeping it for several years like I did with the previous setup. Boy was I wrong!

A little more details on working with the printer. The printer would be found by the iDevices for a short period of time after resetting either the modem or printer, but after some time the printer could not be found. I set the IP address to Static. Ensured multicasting is on, and it still doesn't work. It still does not work. The printer would think it's connected, but the router lost it. And if you put the 5.0 Ghz radio on, it will not work at all, like ever.

I am hoping someone in time will figure this out since I can't return this device.

Would I buy this router/modem again, NO!
If you don't use AirPrint (Bonjour) then I confident this device will work for you.

I'm giving it 2 Stars because I'm sure it works great for anyone who doesn't use Bonjour/Airprint. And Customer service was not very helpful, but I really didn't expect much from them anyway. They would say it's HP's problem, HP would say it's an Apple problem, and Apple will say it's an Arris problem.

No, I would not recommend this to a friend.

Share this review:

+12points

15of 18voted this as helpful.

doNOTbuy's Review Comments

doNOTbuy has not submitted comments on any reviews.

doNOTbuy's Questions

doNOTbuy has not submitted any questions.

doNOTbuy's Answers

doNOTbuy has not submitted any answers.