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    March 1, 2016
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Samsung - Chef Collection Flex Duo 30" Self-Cleaning Slide-In Double Oven Electric Convection Range - Stainless steel
Samsung - Chef Collection Flex Duo 30" Self-Cleaning Slide-In Double Oven Electric Convection Range - Stainless steel
Samsung Chef Collection Flex Duo 30" Self-Cleaning Slide-In Double Oven Electric Convection Range: Tested and approved by Michelin-starred chefs, this electric range features a dividable oven cavity and 5 cooktop heating elements so you can simultaneously cook several foods at different temperatures. Self-cleaning technology and a smooth cooktop make it easy to keep this oven and range looking great.
 
Customer Rating
1 out of 5
1
worse customer service from Samsung
on March 1, 2016
Posted by: PMLA
I spent about 10K to get the whole chef collection series, including the range. I had it for 6 months and the cook-top glass broke from the heat.
I called Samsung regarding the issue, and they said this is not covered under warranty, unless it's deemed a defective product. I paid out of pocket for the Samsung technician to come over and inspect. He came and inspected and wrote a report that the product was actually defective. Even with that, Samsung denied the coverage. I spoke about two hours to the manager at the customer service regarding the matter. BUT, THEY DIDN'T CARE AT ALL. It has been my worse experience with customer service.
Samsung truly does not care about it's customer as evidenced by this experience. I regret buying from Samsung, and I just hope that nothing else from the Chef Collection breaks down.
No, I would not recommend this to a friend.
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