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MJPDX
MJPDX's stats
- Review count1
- Helpfulness votes15
- First reviewJune 7, 2016
- Last reviewJune 7, 2016
- Featured reviews0
- Average rating1
- Review comment count1
- Helpfulness votes2
- First review commentJune 16, 2016
- Last review commentJune 16, 2016
- Featured review comments0
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MJPDX's Reviews
Store your growing collection of red and white wines in this Frigidaire FFWC38B2RS wine cooler, which features 2 temperature-controlled zones with 5 wood shelves that hold up to 38 bottles of wine. Interior lighting makes it simple to find what you need.
Posted by: MJPDX
I ordered this unit and then discovered that Best Buy had shipped it via UPS without telling me. I called and explained that UPS doesn't allow for an appointment or inspection of the unit upon receipt and that I'd assumed they'd use a local delivery service. Too bad.... nothing can be done. Then the pkg arrives, I unpack it and there's a dent/crease in the top and one of the legs is bent. Damage that clearly occurred prior to shipping. I contact Best Buy. They ship a new unit. They tell me to repack the old unit and that UPS will pick it up. I repack as best possible and two days later I still have yet to receive the emailed UPS label. I've called and emailed to get a new label...and they can't seem to provide one. And the new pkg? It was shipped signature required (tough to do, I have a job) because somehow by signing for it, I'll be confirming that it's not damaged inside of the box? Or is UPS going to change their policy, take the box up into my apt building and stay with me while I unpack it? My favorite part to date has been the suggestion of the Best Buy operator that I return the appliance to a local store and pick up a new one. Of course, if it fit in my car, I would never have ordered it for delivery.... Anyway, good luck buying from Best Buy. If I ever actually receive a working and undamaged unit, I'll gladly update my review.
No, I would not recommend this to a friend.
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+7points
15of 23voted this as helpful.
MJPDX's Review Comments
Store your growing collection of red and white wines in this Frigidaire FFWC38B2RS wine cooler, which features 2 temperature-controlled zones with 5 wood shelves that hold up to 38 bottles of wine. Interior lighting makes it simple to find what you need.
Overall
1 out of 5
1 out of 5Comical
By MJPDX
I ordered this unit and then discovered that Best Buy had shipped it via UPS without telling me. I called and explained that UPS doesn't allow for an appointment or inspection of the unit upon receipt and that I'd assumed they'd use a local delivery service. Too bad.... nothing can be done. Then the pkg arrives, I unpack it and there's a dent/crease in the top and one of the legs is bent. Damage that clearly occurred prior to shipping. I contact Best Buy. They ship a new unit. They tell me to repack the old unit and that UPS will pick it up. I repack as best possible and two days later I still have yet to receive the emailed UPS label. I've called and emailed to get a new label...and they can't seem to provide one. And the new pkg? It was shipped signature required (tough to do, I have a job) because somehow by signing for it, I'll be confirming that it's not damaged inside of the box? Or is UPS going to change their policy, take the box up into my apt building and stay with me while I unpack it? My favorite part to date has been the suggestion of the Best Buy operator that I return the appliance to a local store and pick up a new one. Of course, if it fit in my car, I would never have ordered it for delivery.... Anyway, good luck buying from Best Buy. If I ever actually receive a working and undamaged unit, I'll gladly update my review.
MJPDX
Update to my review...
June 16, 2016
The replacement unit arrived and was damaged in exactly the same way. Again, clearly damaged prior to shipping because the shipping materials were in good condition. I went through the same arduous process to return the unit to Best Buy. Best Buy agreed that it was a manufacturer issue but then told me that they couldn't ship another unit because I'd returned two prior units. But, they did offer to send me a $50 gift card for being such a great customer. So, to recap...no wine cooler, no refund (yet), no gift card (yet) and no follow up from Best Buy customer service in response to these comments on the BB web site.
+2points
2of 2voted this comment as helpful.
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