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KenH
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- Review count1
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- First reviewSeptember 20, 2016
- Last reviewSeptember 20, 2016
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- Average rating2
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KenH's Reviews
Get a bird's-eye view of the world with this DJI Phantom 4 camera drone. Offering unrivalled image quality and manoeuvrability, this camera drone includes smart object avoidance and easy control using your iPhone or iPad. You can also select a target with this DJI Phantom 4 camera drone and track it automatically.Fly Responsibly:Before takeoff, update all software and firmware, and read the instructions thoroughly.See the FAA website for requirements and information about flying a drone safely: https://www.faa.gov/uas/getting_started/fly_for_fun/. Additional state or local requirements may apply. Check your local jurisdiction. The following websites may help you make informed decisions about flying your drone: www.knowbeforeyoufly.org and www.modelaircraft.org.
Customer Rating
2
Great Product With The Worst Support Known To Man
on September 20, 2016
Posted by: KenH
The dji phantom 3 was such a nice quad copter. With its sleek design and clean looks not to mention the epic shots with the video you thought this would be the best drone company around. Well that's what I thought until I crashed it due to a GPS error sending it into a tree when I wanted it to go home. The best part was after the crash there were no performance issues at all it ran just like it did before and I felt incredibly lucky. However, there was a lot of terrible scratches on the body and even a severe dent on the top of it as well as one leg almost being chipped completely off. So, I thought big deal nothing expensive got damaged and everything technical-wise was fine and I just send it in to get a new body for it. To start off, I called support and it took around 40 minutes to get in contact with someone. Then when I did and explained what had happened the lady on the phone (who I could tell was foreign) instructed me to update the firmware. I thought this was obviously a joke as that had nothing to do with it so I said alright I did and she said, "Ok everything works now?" Then it got to me she was serious and when I explained again I had extensive cosmetic damage she said exactly this "Sorry, fly tomorrow to see if ok, really busy now need to talk to other person" and hung up on me. Stupefied I called right back and got a hold of someone who sounded like they were actually from the U.S. they then told me I could send it in but they are NOT able to replace the body. I would have to swap it with a new drone and after evaluation if everything really performed right I am looking at $300 USD. This price to me was outrageous, they are basically telling me the cost of a body is $300 when just the gimbal itself is around that much. After asking if I could talk to a supervisor regarding the price he told me a supervisor cant speak to me on this issue and either I pay the money to swap or they can't do anything else. I finally surrendered my wallet and sent it in, I told them before hand I needed the thing back no longer than 4 weeks as I needed to use it for my photography business. They said I could but need to pay an additional $50 which I did but tried fighting against. 3 Weeks later I call to check up on it and they said they received it 3 days ago when FedEx said they received it 2 weeks before I called them. The man told me they haven't begun evaluation of it to see whether I can do the swap but he would expedite the process. 3 days later I call back to make sure and still get the same response. Not until 5 weeks after they got it did they evaluate it and confirm the swap getting a free $50 out of me for "expedited evaluation". Then it wasn't until the 7th week I got the thing and boy, was I infuriated. This company lost me money not being able to get me back the drone for a certain date I was supposed to take pictures for a customer, more money than the drone in fact. This is when I called to make a complaint that I saw the full ugly side of DJI support, the lady I got told me, " We are so sorry! We would be happy to offer you 10% off another drone if you but one." Being ticked off I told her straight up that your company has such an amazing product but due to its lousy support I will never EVER buy from DJI again and tell everyone I can not to buy DJI just because of the support. So here I am spreading the news. A year after receiving the phantom from DJI I have since bought from autel whose drone is up to par with DJI's and has unparalleled support to them. After flying it I was dumb and didn't lock a propeller (I know pretty bad for someone who flies these for a living) and broke the gimbal, they said it usually costs around $320 but since they feel bad they would give me a replacement for $120. So I sent them it and in 1 week I had something done that would've taken DJI a 7 week fiasco and I did it for less money than DJI. So, there you have it. DJI has a company with an amazing product with the worst support known to man while autel has almost a just as good product with unparalleled support.
No, I would not recommend this to a friend.
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