Share NewYork's profile
 
Facebook Twitter
 
 
NewYork
 
 
 
NewYork's stats
 
  • Review count
    1
  • Helpfulness votes
    265
  • First review
    November 26, 2016
  • Last review
    November 26, 2016
  • Featured reviews
    0
  • Average rating
    2
 
Reviews comments
  • Review comment count
    0
  • Helpfulness votes
    0
  • First review comment
    None
  • Last review comment
    None
  • Featured review comments
    0
 
Questions
  • Question count
    0
  • Helpfulness votes
    0
  • First question
    None
  • Last question
    None
  • Featured questions
    0
 
Answers
  • Answer count
    0
  • Helpfulness votes
    0
  • First answer
    None
  • Last answer
    None
  • Featured answers
    0
  • Best answers
    0
 
 
NewYork's Reviews
 
Arlo Pro takes the worrying out of life with the 100% Wire-Free indoor/outdoor home monitoring system. Arlo Pro includes rechargeable batteries, motion and sound-activated alerts, 2-way audio, a 100+ decibel siren, and 7 days of free cloud HD video recordings. Arlo covers every angle to help keep you safe and protected.
 
Customer Rating
2 out of 5
2
Doesn't function as advertised
on November 26, 2016
Posted by: NewYork
We installed all four cameras outside, two in the front and two in the back. Everything set up perfectly and worked perfectly. For ten hours. Then contact with a camera was lost. I couldn't find much on the Arlo website to guide me through a fix, so I called customer service. I was told that the problem was either the battery or the camera. So I charged the battery and three hours later it was working fine. For ten hours. Then the same thing happened- no signal from that camera. I called customer service again and they wanted me to switch batteries with one of the other working cameras. I pretty much told them that I am not a beta tester for their product and that they should send me a new battery and we'll work from there. They eventually agreed (the battery was delivered ten days later- to the wrong address!). In the meantime I would have to climb a ladder to reach the camera, bring it inside, and charge the battery. Daily.
Then, a week after installation, another camera went offline. A call to customer service couldn't restore it. So it was given yet another "case number" and I heard nothing from them for two days.
Meanwhile throughout all of the Arlo Pro malfunctions, I noticed that the remaining cameras were rapidly losing battery charge. Also, I kept on getting messages that the batteries were too cold to recharge on all cameras. Another email message was that the other batteries were running low.
I suspect that for exterior applications these cameras should be restricted to Southern California - type weather conditions and should be no more than fifty feet from the base station. They sure as heck don't function properly in my modest suburban New York home. In November.
Another minor aggravation is the latency in video monitoring. Sometimes (not all the time, to be fair) as much as twenty seconds passes before recording starts.
Also, logging onto the system is restricted to one user at a time. I kept on getting "bumped" when my wife logged in from another source.
I've only briefly hinted at my troubles with their customer service. Suffice it to say that my continued ownership of this product is very much in doubt.
I truly wanted to like the Arlo Pro; the video quality, even at 50% of maximum quality, is outstanding. But that's it. All of the glowing reviews on this site for this system have me mystified...
No, I would not recommend this to a friend.
+243points
265of 287voted this as helpful.
 
NewYork's Review Comments
 
NewYork has not submitted comments on any reviews.
 
NewYork's Questions
 
NewYork has not submitted any questions.
 
NewYork's Answers
 
NewYork has not submitted any answers.