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Daysi
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- Review count1
- Helpfulness votes11
- First reviewDecember 10, 2016
- Last reviewDecember 10, 2016
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- Average rating1
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Daysi's Reviews
Keep food fresh with this LG LFXS29626S refrigerator that features smart cooling for efficient performance and an ultralarge 28.8 cu. ft. capacity that holds plenty of groceries. The SpacePlus ice system with dual icemakers produces plenty of crisp ice.
Customer Rating
1
Waste of $
on December 10, 2016
Posted by: Daysi
Ultimately, we owned this fridge 4.5 years before it completely died. Not even their LG techs could fix it, despite replacing literally every mechanical part of the whole fridge. The first few years were ok--we really liked the fridge. Despite having about a repair per year, those repairs were covered under warranty. Phone calls to LG support were always several hours and the repairs were sometimes major replacements of defective parts. Though annoying, it was ok at first because they replaced the parts under warranty which fixed the fridge. However, now my fridge and freezer both stopped working entirely and despite calling many local repairmen, I was told by most that they no longer repair LG brands because the parts are so difficult to get. So, we had little choice but to purchase an extended warranty plan to have our fridge repaired by an LG technician. It cost $450 and took the tech 3 days before they could come. The first time, they replaced the compressor and the condenser over about six hours of time, with no luck. Very long story short, it has been ONE FULL MONTH without a functioning fridge or freezer --many repairs later they FINALLY declared that it is not repairable. Despite me begging them over the phone to please just help us get a fridge that works because we have a baby and large family who need a fridge, we were given a complete runaround rather than any valid help. I spent well over 20 hours on the phone and about that many at home while the repair tech "fixed" our fridge. They pushed the repairs out as long as possible and had parts on back order, seemingly just to wear us down so we would give in and buy ourselves a new fridge. The politics of their customer service are completely ridiculous, all designed to just wear you down. I thought with the warranty that we would FINALLY either get a new fridge out of the deal or at least a fair payment but we were only offered $350! In other words, WE PAID THEM to lead us on and drive us crazy for a month with no results as we borrowed freezer space from neighbors. We've all lost weight through the ordeal since we're not eating normally and I hope nobody ever has to go through what we've been through this last month! Don't waste your time on LG!
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No, I would not recommend this to a friend.
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