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June 23, 2013
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June 23, 2013
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icjdomer's Reviews

Data Recovery

Let a knowledgeable Geek Squad Agent work with you to create a personalized recovery plan for your hard drive, flash drive, memory card or just about any device that stores data.The agent will initiate your drive diagnostic for $49.99, which will determine the integrity of your data. If data recovery is necessary, your product will be shipped to the Data Recovery Division at Geek Squad® City. This work can take a significant amount of time to complete, and the actual recovery cost will vary depending on the condition of the data.*

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Customer has been confirmed to have purchased the item from Best Buy.
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My Best Buy® Elite Plus Member
This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
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Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
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Customer Rating

Would not suggest Geek Squad for data recovery

on June 23, 2013

Posted by: icjdomer

from simpsonville, sc

Gender:Male

Verified Purchase:Yes

Best buy prices for data recovery were ridiculous and I had to constantly pull their website and store for updates. Check status of service order online and it stated 'We need to talk to you before we proceed' Ok, how about an email or a phone call since you have my contact info? Who knows how long my repair would have sat their waiting if i was not vigilant enough to keep checking the status. Then they wanted another $249 in addition to the original $249 i paid to do the data recovery. For a hard drive that cost a little over $100. I know they are not responsible for the hard drive failing, but still a little ridiculous. Then when i decided not to proceed i called Geek Squad to have them return the hard drive to store. 3 days later i call and it still hadn't left the Service Center. Why do i have to keep following up with these people!

My Best Buy number: 0021072987

What's not so great: communication and price are horrid

No, I would not recommend this to a friend.

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+19points

19of 19voted this as helpful.

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