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mmorris
 
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    March 3, 2017
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    March 3, 2017
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HP - EliteBook Folio 14" Refurbished Laptop - Intel Core i5 - 12GB Memory - 256GB Solid State Drive - Silver
HP - EliteBook Folio 14" Refurbished Laptop - Intel Core i5 - 12GB Memory - 256GB Solid State Drive - Silver
Save files on the 256GB solid-state drive of refurbished this HP laptop. It comes preinstalled with Windows 10 Professional, making it easy to integrate into existing office networks. The Intel Core processor and 12GB of RAM ensure programs run smoothly and let you multitask heavily on this powerful HP laptop.
 
Customer Rating
1 out of 5
1
No HDMI; customer service is a nightmare
on March 3, 2017
Posted by: mmorris
The computer is advertised as having HDMI but after buying it online I found it does not. I could go without the dvd drive but not HDMI too. I spent two and a half hours on the phone trying to confirm that it had no HDMI and to find out what they would do. I thought it reasonable for them to send me an adapter, free of charge. I was transferred multiple times , including to Geek Squad three times. The calls were dropped twice on transfers and I had to start over again. I tried chatting with a Geek Squad agent online but he made it clear it had nothing to do with him. One agent told me it was a bad connection, to hang up and he would call me back. He never did. I called again, explained and asked for the part. After long delays I was told I could only send the computer back. I said it was unacceptable; I spent a lot of time deciding which computer to buy and it was a cheap part that I was asking for. No one had any interest whatsoever in resolving this.
No, I would not recommend this to a friend.
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