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Phen
 
 
 
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    June 24, 2017
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    June 24, 2017
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Phen's Reviews
 
ASUS G11CD Desktop: Enjoy extended game play sessions with this Asus desktop gaming PC. Enjoy lag-free WQHD gaming with the sixth-generation Intel Core i5 processor, and rest assured that the 1TB hard drive offers all the storage space you'll need. This Asus desktop gaming PC also has a customizable 8 million color LED lighting effect system for added flair.
 
Customer Rating
1 out of 5
1
Great PC, Terrible Service
on June 24, 2017
Posted by: Phen
I read through all of the reviews and had no doubt in my mind this was the best PC I was looking for. I bought it for my girlfriend so she can stream and play video games at high settings. The computer runs games at high settings with only 50% CPU usage. Why did I 1 star? Within 3 weeks the computer started freezing while streaming or playing video games. I brought it to best buy for the manufacturer warranty. Sent it out once, they replaced the graphics card. Got the computer back, same issue. Sent it out again (It has now been 1 month and 3 days since I've been without the computer) . This time they replaced the Processor, Power Supply, and Motherboard. Got the computer back, and it started over heating using the same exact settings as before. I didn't get a chance to see if it would freeze again or not because I was scared of the computer overheating and messing up. I keep calling ASUS and GEEKSQUAD for more information on what I can do to get a replacement... This will be the 3rd time I am sending the computer in. It is very fustrating because my girlfriend uses this computer for streaming and makes money from it, and she has been unable to stream for the past month. They keep telling me I just have to keep sending in the computer until they finally decide that it needs to be replaced. This is ridiculous. I spent $1000 on this computer, for 3 weeks later (if it was within 15 days I could have done the return policy) nothing but trouble. Very bad service from ASUS and GEEKSQUAD. Asus recommends i ship it to them, but that means i have to pay $45+ for shipping after already spending $1000 on the PC. That is why I am sending through best buy geek squad. I have called over 10 times and talked to several people and they basically say - "I know it sounds harsh, but you just have to keep sending it in until they decide to replace it, which I've heard of a few times of them replacing computers" Really... The whole CPU was basically replaced already in parts and STILL having issues. Very dissatisfied, would recommend this computer for gaming, but if it craps out, good luck with your 1 year warranty as you have to either pay for shipping, wait two weeks, only for it to possibly not be fixed.
Mobile Submission: False
No, I would not recommend this to a friend.
+11points
12of 13voted this as helpful.
 
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