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JRJR
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- Review count1
- Helpfulness votes40
- First reviewMarch 29, 2017
- Last reviewMarch 29, 2017
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- Average rating1
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JRJR's Reviews
Keep fresh food cool with this counter-depth Bosch refrigerator. Its large chiller drawer provides extra cooling for food such as meat, fruit and vegetables, and the retractable shelf lets you access items that are usually hard to reach. Maintain even temperatures with the Dual AirCool system of this Bosch refrigerator.
Customer Rating
1
No consumer focus in customer service
on March 29, 2017
Posted by: JRJR
Many features of the fridge are great - except for 1 major problem.
Water and then ice builds under the chiller drawer, freezes the drawer in place, and ultimately leaks water out of the fridge to the floor. A Bosch rep was unwilling to comment on whether or not this was a normal/expected feature of this fridge. Despite a service call where the issue was recognized but no repairable solution was found, Bosch is not yet willing to replace the fridge. They'd like to plan additional service calls 2 weeks in the future. Entirely unwilling to budge on this plan despite significant time on the phone with them.
Looking forward to my new fridge, without the 1 issue it would be great. Will update review once I have a satisfactory product.
The other minor issue - the stainless color doesn't match all other Bosch stainless colors (it is different than some of their ovens and cook tops). Be aware if you are buying a whole kitchen
Water and then ice builds under the chiller drawer, freezes the drawer in place, and ultimately leaks water out of the fridge to the floor. A Bosch rep was unwilling to comment on whether or not this was a normal/expected feature of this fridge. Despite a service call where the issue was recognized but no repairable solution was found, Bosch is not yet willing to replace the fridge. They'd like to plan additional service calls 2 weeks in the future. Entirely unwilling to budge on this plan despite significant time on the phone with them.
Looking forward to my new fridge, without the 1 issue it would be great. Will update review once I have a satisfactory product.
The other minor issue - the stainless color doesn't match all other Bosch stainless colors (it is different than some of their ovens and cook tops). Be aware if you are buying a whole kitchen
No, I would not recommend this to a friend.
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