Share Anisha's profile
Anisha
Anisha's stats
- Review count1
- Helpfulness votes8
- First reviewApril 8, 2017
- Last reviewApril 8, 2017
- Featured reviews0
- Average rating2
Reviews comments
- Review comment count0
- Helpfulness votes0
- First review commentNone
- Last review commentNone
- Featured review comments0
Questions
- Question count0
- Helpfulness votes0
- First questionNone
- Last questionNone
- Featured questions0
Answers
- Answer count0
- Helpfulness votes0
- First answerNone
- Last answerNone
- Featured answers0
- Best answers0
Anisha's Reviews
Only at Best BuyWrite or sketch easily on the screen of this HP Spectre laptop. Its digital pen and Windows Ink software let you create art by hand, and its Intel Core i7 chip and 16GB of RAM ensure speedy processing while multitasking. This 13.3-inch HP Spectre laptop includes a 512GB solid-state drive to hold all your files.
Customer Rating
2
Great customer service but horrible product
on April 8, 2017
Posted by: Anisha
PROS
-The laptop is absolutely gorgeous
-Random people have stopped at airports to tell me my laptop is good looking
-Ability to flip to tablet mode, write on the screen all of that is good
-customer service is excellent, they replaced my laptop with the latest 2017 edition( IMO other than the face recognition unlock I don't like it as much as the 13inch 2016 edition)
-The laptop is absolutely gorgeous
-Random people have stopped at airports to tell me my laptop is good looking
-Ability to flip to tablet mode, write on the screen all of that is good
-customer service is excellent, they replaced my laptop with the latest 2017 edition( IMO other than the face recognition unlock I don't like it as much as the 13inch 2016 edition)
CONS
-lots and lots of problems!
-had my first piece returned and bought a replacement for ghost touch problem, second started giving the same issue after a month. They took it for repair and sent it back in 24 hrs but after a month the same issue started arising again. So they replaced it with the brand new spectre. Now this one and I dont know if it is to be attributed to Windows 10 on HP or the laptop itself, but my laptop hangs ALL the time. I type out a sentence and I can go take a walk and come back for it to reflect on the screen. This majorly happens on browsers (I've tried 3 browsers and it is all the same)
-lots and lots of problems!
-had my first piece returned and bought a replacement for ghost touch problem, second started giving the same issue after a month. They took it for repair and sent it back in 24 hrs but after a month the same issue started arising again. So they replaced it with the brand new spectre. Now this one and I dont know if it is to be attributed to Windows 10 on HP or the laptop itself, but my laptop hangs ALL the time. I type out a sentence and I can go take a walk and come back for it to reflect on the screen. This majorly happens on browsers (I've tried 3 browsers and it is all the same)
I want to ask for a refund and buy another laptop but what are my options really? In this range of PCs, it's either the Spectre or the Yoga or the XPS. I wouldn't want to spend that much on a surface book anyway.
I'm really hoping they can just fix my issue so that I can rest in piece with this without having to worry about picking from the other not so many options.
No, I would not recommend this to a friend.
Share this review:
+4points
8of 12voted this as helpful.
Anisha's Review Comments
Anisha has not submitted comments on any reviews.
Anisha's Questions
Anisha has not submitted any questions.
Anisha's Answers
Anisha has not submitted any answers.