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Linda
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- Review count1
- Helpfulness votes57
- First reviewJune 29, 2017
- Last reviewJune 29, 2017
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- Average rating2
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Linda's Reviews
Samsung's Top Load Washer with 4.5 cu. ft. capacity allows larger loads, so you can spend less time doing laundry. Vibration Reduction Technology keeps loads balanced and quiet even at high speeds, while Self Clean keeps your laundry drum fresh and odor-free, so it's ready for the next wash..
Customer Rating
2
Undecided
on June 29, 2017
Posted by: Linda
I loved the look, features, and price of this washer I bought to replace a trouble-free Kenmore that lasted 17 years. An hour after the installation team left, I washed a few loads. It seemed a small load of towels washed under the Normal cycle did not entirely submerge during the wash. I did another load of towels under Deep Wash option. Machine leaked from the bottom during wash. Same thing with 4 prs of jeans under Deep Wash. Geeksquad tech came Friday. He was here 2 hours. He ran Deep Wash with machine empty and back panel of machine off so he can see tub---water level high and with "swishing", he could see how water would splash out to honeycomb tray at bottom of machine. He ran another Deep Wash cycle with towels-machine leaked from bottom. He called Samsung and was told they are aware of problem of high water level during Deep Wash. Tech would need to order new "motherboard to correct water level programming". Would take 5 business days and Geeksquad would have to come out to change out motherboard. Not only would that take me beyond 15-day Best Buy return policy, but what if problem is not fixed? Why would Samsung not have made adjustment before selling model with this problem (see other reviews)? Don't know if I should trust Samsung and exchange for another model or try another brand altogether. I have been reading reviews of Whirlpool, Maytag, & LG and I am wishing I just repaired my 17-yr old Kenmore with agitator. Seems there are alot of issues with the latest machines.
Mobile Submission: True
No, I would not recommend this to a friend.
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