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    July 9, 2017
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    July 9, 2017
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JBL - Under Armour Sport Heart Rate Wireless In-Ear Headphones - Black
JBL - Under Armour Sport Heart Rate Wireless In-Ear Headphones - Black
Track your heart rate, listen to music or talk hands-free on these JBL in-ear headphones. The ergonomic ear tips twist into your ear and stay in place with TwistLock technology without causing discomfort. These durable, sweat-proof JBL in-ear headphones have a battery life of up to 5 hours and come with a one-year MapMyFitness premium membership.
 
Customer Rating
1 out of 5
1
I'm about to return for the 4th time-same problem
on July 9, 2017
Posted by: Jc03
I never write reviews but feel as though I need to for these. I have had the same issue with four different pairs. After getting a brand new pair yesterday, during my first workout they stopped working again. Will be taking them back again. It's the HR monitor. It stops working. Audio is fine. The very first time this happened after a few weeks using them, one day when I powered them on I kept getting over and over "searching for HR" or "heart rate not detected" repeated message. Instead of flashing blue or red like normal, it flashed a solid pinkish color and wouldn't go off (see attached picture). JBL said this was a known defect and to return them. Luckily Best Buy helped me even though I didn't purchase the protection plan. After I received the new pair (with a purchase plan) the same thing happened again the first time I used them. I retuned them for a new pair. My third pair lasted about two months until I returned them on Saturday for the same problem. And now, the first time I I used them again, the same thing happened AGAIN. I will not be getting my 5th pair. Will try something else and it will not ever be a JBL product. To make matters worse, JBL, instead of owning up to restocking shelves with a known defect, sent me an email telling me I should try some of their other headphones. What a joke. Terrible product, terrible customer support. Thank goodness I got the protection plan from Best Buy. I've never in my life experienced something like this and I have no idea how I have not found any similar reviews considering this has happened on FOUR NEW PAIRS. I just don't get it. If I could give 0 stars I would.
My Best Buy number: 2972526533
Mobile Submission: False
No, I would not recommend this to a friend.
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