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March 13, 2014
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March 13, 2014
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mongo671's Reviews

LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

With its spacious interior and sleek exterior, this French Door LG refrigerator can elevate any cooking space. Fit more groceries onto every shelf with an organizational system designed to keep food fresh for longer.

Customer Rating

Buyer beware

on March 13, 2014

Posted by: mongo671

from Cincinnati, OH

Gender:Male

Age:35-44

This refrigerator was great when working. Four months after purchase icemaker stopped producing ice. The next morning we awoke to all our freezer food thawed. I understand there are issues at times and issues may arise. I contacted LG and they sent a repairman promptly. Told it was fixed but would not freeze for 48 hours. It did not freeze. Repairmen returned 2 to 3 days later and deemed unit nor repairable and entire unit ceased to operate. From what I was told there are issues with wiring harness in door with insulation that can not be fixed. Again I am OK with it at this point. Then the nightmare began with LG customer service. After repeated calls day after day to get authorization to get replacement we went nowhere. After almost 3 weeks with no fully functional refrigerator we were finally told that "LG dropped the ball"! Mind you that my proof of purchase and receipt was emailed to contacts given by repairman within hour of his second departure. Warning sign should have been when repairman stated if they do not respond to you do not let up. The only positive side to this entire LG nightmare was Best Buy. Once LG in their infinite wisdom decided to approve replacement of 4 month old unit Best buy was sent paperwork and we were contacted by them within a day to get replacement. Thank You BEST BUY!!! Not once did LG even make attempt to follow up or contact us during entire ordeal. Good Luck...

What's great about it: nice design

What's not so great: customer service

No, I would not recommend this to a friend.

Quality