Bosch 100 Series 24" Tall Tub Built-In Dishwasher: Get your dishes thoroughly cleaned without drowning out your conversations and TV shows. This remarkably quiet dishwasher features an adjustable upper rack, 6 wash cycles, and delayed start times to accommodate big messes and busy schedules.
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Purchasing a dishwasher turned out to be an epic adventure, well not really but certainly more involved then I had anticipated. Initially I looked at the ratings from CR which places the low to moderate priced Bosch units at the top of the pile. Additionally, Bosch had a high reliability rating. Based on decent price, good test rating, and good reliability rating, the search was completed. However, when I started checking the user reviews I encountered a roller coaster of posts either indicating it was the greatest unit ever, worst nightmare anyone could conceive, and everything in between. Although I noted the user reviewers on BB are predominantly positive. I have seen issues with other CR reviews where they rated a cheap item higher over other more expensive units and user reviews of the highly rated cheap units were horrible. In those cases it appeared that CR did a quick and dirty review and did not consider ergonomics or the long term performance, even though these were items that people generally own for several years and only replace when the unit fails. However, in this case most of the issues were not premature failure. Considering the high rating from CR and range of user issues, I decided to summarize the issues and try to understand what was causing them
Long wash cycle and incomplete drying: Turns out the EPA has been increasing the required energy efficiency standards for dishwashing that forces them to use less water and energy. This has lead to longer wash cycles and less heat applied for drying. I read that activating a sanitary or heated dry option can reduce the drying time or more completely dry the dishes. I found with this unit that the dishes are adequately dried using the auto program, but items that pool water may not completely dry, such as bolls turned upside down, mugs, and similar. However this was an issue with the old dishwasher and is not an issue for me.
Ineffective cleaning: Only saw a few of these reviews, and based on CR and user comments these appear to be isolated issues which may be explained by the individual user circumstances. We found the unit cleaned as good as or better than the old unit at its peak.
Defective units: the complaints I read were not specific enough to understand exactly what was wrong and how Bosch had proposed or attempted to fix it. With any mechanical item there may be lemon units that could have been a result of poor design, assembly, handling or installation. Again hard to pinpoint from the limited information available, but currently not pervasive from what I have read. Our unit was well packed and easily installed with no operational issues.
Less space than former unit: This comment along with any other comments related to an attribute that could be known or inspected prior to purchase is really not a valid point for reducing a review. If it was smaller than the old unit or the user doesn’t like the rack configuration it’s the users fault for not researching and inspecting the unit prior to purchase.
In summary I think you are going to have a hard time finding a similar priced unit with the attributes and performance that match this unit. The low score reviews appear to be based on inappropriate expectations or unclear mechanical failures which may not be related to design of the unit. I will update or add a review if my experience changes.