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1
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December 27, 2013
Last review
December 27, 2013
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December 27, 2013
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December 27, 2013
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NavyChief52's Reviews

WD - My Cloud 3TB External Hard Drive (NAS) - White

This 3TB WD My Cloud external network-attached storage device's Gigabit Ethernet interface allows connection to your existing network, so you can easily store and access files with compatible PC, Mac, mobile phones and tablets from anywhere in your home.

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Customer Rating

1

Performance is terrible

on December 27, 2013

Posted by: NavyChief52

from Minneapolis, MN

Compatible with...:PC

Installation is quite easy. Cloud access was easy to configure.

Backing up via the included WD SmartWare is unsatisfactory.

14 hours into a backup and only 13.85 gig has made it to the drive. Less than a gig an hour. Gig E NIC on the computer, router, and MyCloud. The lights on the MyCloud NIC indicate it has auto-negotiated to GigE.

Running WD SmartWave Pro 2.2.1 and Firmware 3.01.04-139

Returning to BestBuy tomorrow

My Best Buy number: 105844516

What's great about it: Easy to set up

What's not so great: Transfer speeds unsatisfactory

No, I would not recommend this to a friend.

Ease of Use

5

Performance

1

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NavyChief52's Review Comments

WD - My Cloud 3TB External Hard Drive (NAS) - White

This 3TB WD My Cloud external network-attached storage device's Gigabit Ethernet interface allows connection to your existing network, so you can easily store and access files with compatible PC, Mac, mobile phones and tablets from anywhere in your home.

Overall

1 out of 5

Performance is terrible

By NavyChief52 from Minneapolis, MN

Installation is quite easy. Cloud access was easy to configure.

Backing up via the included WD SmartWare is unsatisfactory.

14 hours into a backup and only 13.85 gig has made it to the drive. Less than a gig an hour. Gig E NIC on the computer, router, and MyCloud. The lights on the MyCloud NIC indicate it has auto-negotiated to GigE.

Running WD SmartWave Pro 2.2.1 and Firmware 3.01.04-139

Returning to BestBuy tomorrow

NavyChief52

Minneapolis, MN

Response

December 27, 2013

In the spirit of openness -

Thank you for the response. I find it interesting that a poor review on Best Buy gets a response quicker that submitting two tickets in to WD. Tickets 122713-7897620 and 122713-7894742 refer and are still unanswered.

I've spent the better part of the day walking through the WD support channel. I've assigned a static IP, I've reset with a paper clip, I've reset via the software, I've turned off media streaming all to no luck.

I've manually created a new share instead of using the auto-generated SmartWare share and have attempted another backup. I've managed to get 14GB over in a little over an hour.