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- First reviewApril 18, 2016
- Last reviewApril 18, 2016
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RayD's Reviews
Keep groceries right where you need them. Whether youre planning lunches for the week or chilling appetizers for a party, this spacious Samsung refrigerator will keep you organized and make food last longer.
Customer Rating
1
You must turn off the water when you change Filter
on April 18, 2016
Posted by: RayD
We loved our Samsung Refrigerator UNTIL we got the indicator that it was time to change the $50. water filer! and Ice production went way down to almost a stop.
I purchased a new filter started reading the instructions and it said I had to turn off the water supply behind the refrigerator! well I waited till it wasn't making ice because I'm Disabled and the thought of having to pull the 392.4 pound refrigerator forward to turn off the water every 6 mo or less not to mention possibly rip our flooring , AND spending $50 for a new filter was not a happy thought.
Please don't misunderstand we Love our refrigerator. So I thought maybe the manual was mis-written so I went to Samsung website and they had a support chat option even at 1:25am est in the morning WOW I am impressed! Then...
I'm told well if I don't want to pull the Refrigerator out or I can't that I could just turn off the water for the whole house. since it could take 30 min! just to change a filter REALLY?
I have the Best Buy warranty on our Refrigerator but I doubt that it covers coming out to change the filter every 6 months or 300 gallons which ever comes first. ( I wish I knew this before I purchased this unit) Consumer Reports should have added this to their article .
So the Tech support person sends me a link on how to do this AND here is the first step
1. Verify the water line connected to the refrigerator is turned off at the house's water supply valve.
here is what i was told by the tech support person
1. Verify the water line connected to the refrigerator is turned off at the house's water supply valve.
here is what i was told by the tech support person
Rafi M: Samsung recommends to turn off the water line while changing the filter to avoid the issues further.
Rafi M: As it takes not more than half an hour to change the water filer you can turn off the water supply.
Rafi M: However I will help you with the instructions to change the water filter
Rafi M: As it takes not more than half an hour to change the water filer you can turn off the water supply.
Rafi M: However I will help you with the instructions to change the water filter
oh wait Rafi @ support says my unit is in warranty and when I asked if that meant that they were going to come our for free to change my filter he said no. So unless you can move a 392.4 Pound Refrigerator or you can easily get to the whole house shut off water valve and do this 2 times a year you might want to choose something other than samsung, EVEN though its a wonderful unit. Well a last min thought. Maybe you could get a valve to have next to the refrigerator by having the installer going from the water supply to your counter and then to back of the refrigerator so when ever you need to change the filter it would be easier! shesh...
My Best Buy number: 0962092464
No, I would not recommend this to a friend.
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