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LJTex
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- Review count1
- Helpfulness votes40
- First reviewAugust 20, 2013
- Last reviewAugust 20, 2013
- Featured reviews0
- Average rating1
- Review comment count1
- Helpfulness votes1
- First review commentSeptember 5, 2013
- Last review commentSeptember 5, 2013
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LJTex's Reviews
Samsung 22.6 Cu. Ft. 4-Door French Door Refrigerator: Store produce, meat, fish, beverages, deli meats and other items at the appropriate temperature for freshness with this Samsung refrigerator, which features a Twin Cooling Plus System, 2 humidity-controlled crispers and a FlexZone drawer with 4 temperature-controlled zones. The thru-the-door ice and water dispenser allows you to access filtered water and ice simply by pressing a button.
Posted by: LJTex
from Houston TX
Gender:Female
Age:45-54
We really want to love it but...
- The icemaker has been a continual problem. It produces approximately 6 cubes every 6 hours. According to specs, it should produce 6 cubes every 70 to 90 minutes. The icemaker has been replaced yet the problem persists.
- They told us the freezer might be too warm to make ice and had us set it at -2. When the tech came out, the actual freeezer temp is -9. We also began testing the refrigerator compartment and it varies from right on temp to + 6 degrees which is becoming an issue with food safety. (The refrigerator is set at 37 degrees which they say is optimal.)
- Samsung service is not the greatest. You call Samsung and then have to call an authorized service center. When you have problems such as we've had, you have to call multiple places (Samsung Cust. Svc., the outside group who handles scheduling and repair, then Samsung Exec. Cust. Support# and do continual updates and you often hear a different "story" .
- It took me numerous calls and asking questions to finally get to the bottom of the issue... they now think the Main PCB #"the brains" of the system) needs replacing.
- Now we have to wait another 3 days for them to get this part in so the total time from the initial repair call to hopefully getting the problem fixed is 14 days.
- The icemaker has been a continual problem. It produces approximately 6 cubes every 6 hours. According to specs, it should produce 6 cubes every 70 to 90 minutes. The icemaker has been replaced yet the problem persists.
- They told us the freezer might be too warm to make ice and had us set it at -2. When the tech came out, the actual freeezer temp is -9. We also began testing the refrigerator compartment and it varies from right on temp to + 6 degrees which is becoming an issue with food safety. (The refrigerator is set at 37 degrees which they say is optimal.)
- Samsung service is not the greatest. You call Samsung and then have to call an authorized service center. When you have problems such as we've had, you have to call multiple places (Samsung Cust. Svc., the outside group who handles scheduling and repair, then Samsung Exec. Cust. Support# and do continual updates and you often hear a different "story" .
- It took me numerous calls and asking questions to finally get to the bottom of the issue... they now think the Main PCB #"the brains" of the system) needs replacing.
- Now we have to wait another 3 days for them to get this part in so the total time from the initial repair call to hopefully getting the problem fixed is 14 days.
As it stands now, our unit is not functioning properly -- thankfully we have a second refrigerator in the house. Maybe it will be fixed by the end of the week.
My Best Buy number: 2182166833
What's great about it: Looks great, usability, love the layout with the extra drawer
What's not so great: Icemaker not working properly, doesn't hold temperature, repeated repair issues within first 60 days
No, I would not recommend this to a friend.
Quality
1
Features
5
Performance
1
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LJTex's Review Comments
Samsung 22.6 Cu. Ft. 4-Door French Door Refrigerator: Store produce, meat, fish, beverages, deli meats and other items at the appropriate temperature for freshness with this Samsung refrigerator, which features a Twin Cooling Plus System, 2 humidity-controlled crispers and a FlexZone drawer with 4 temperature-controlled zones. The thru-the-door ice and water dispenser allows you to access filtered water and ice simply by pressing a button.
Overall
1 out of 5
1 out of 5Lack of Quality Control
By LJTex
from Houston TX
We really want to love it but...
- The icemaker has been a continual problem. It produces approximately 6 cubes every 6 hours. According to specs, it should produce 6 cubes every 70 to 90 minutes. The icemaker has been replaced yet the problem persists.
- They told us the freezer might be too warm to make ice and had us set it at -2. When the tech came out, the actual freeezer temp is -9. We also began testing the refrigerator compartment and it varies from right on temp to + 6 degrees which is becoming an issue with food safety. (The refrigerator is set at 37 degrees which they say is optimal.)
- Samsung service is not the greatest. You call Samsung and then have to call an authorized service center. When you have problems such as we've had, you have to call multiple places (Samsung Cust. Svc., the outside group who handles scheduling and repair, then Samsung Exec. Cust. Support# and do continual updates and you often hear a different "story" .
- It took me numerous calls and asking questions to finally get to the bottom of the issue... they now think the Main PCB #"the brains" of the system) needs replacing.
- Now we have to wait another 3 days for them to get this part in so the total time from the initial repair call to hopefully getting the problem fixed is 14 days.
- The icemaker has been a continual problem. It produces approximately 6 cubes every 6 hours. According to specs, it should produce 6 cubes every 70 to 90 minutes. The icemaker has been replaced yet the problem persists.
- They told us the freezer might be too warm to make ice and had us set it at -2. When the tech came out, the actual freeezer temp is -9. We also began testing the refrigerator compartment and it varies from right on temp to + 6 degrees which is becoming an issue with food safety. (The refrigerator is set at 37 degrees which they say is optimal.)
- Samsung service is not the greatest. You call Samsung and then have to call an authorized service center. When you have problems such as we've had, you have to call multiple places (Samsung Cust. Svc., the outside group who handles scheduling and repair, then Samsung Exec. Cust. Support# and do continual updates and you often hear a different "story" .
- It took me numerous calls and asking questions to finally get to the bottom of the issue... they now think the Main PCB #"the brains" of the system) needs replacing.
- Now we have to wait another 3 days for them to get this part in so the total time from the initial repair call to hopefully getting the problem fixed is 14 days.
As it stands now, our unit is not functioning properly -- thankfully we have a second refrigerator in the house. Maybe it will be fixed by the end of the week.
LJTex
Houston TX
Update - Defective Unit
September 5, 2013
We had a third repair -- the water filter assembly. The ice maker still produces at the rate fo 6 cubes every 6 hours. After three service appointments which we had to wait a period of 6 days, 10 days, then 8 days -- we finally were able to get Samsung to agree that the unit was defective with the help of the repair person who said there was nothing more he could do to fix the unit.
It took about 10+ hours on the phone with Samsung over the past month to finally get this issue resolved. Twice during the process they told blatant lies, they told me that a service rep wouldn't tell me what they did and so on... I wish I would have recorded all of the conversations but thankfully I took good notes. The lack of customer support and responsiveness is simply appalling.
From the other reviews, it seems like we got a "lemon". Unfortunately Samsung's performance and response makes me not want to buy another one of their products.
We did find out and have confirmed that GE Profile refrigerators are made by Samsung. Our Profile was great and we would have bought one again -- but the reviews weren't great so we tried Samsung. Now, I wouldn't hesitate to buy GE Profile again since Samsung generally gets good reviews and at least with the Profile -- we would get GE customer service (which is great) if a problem ever came up.
+1point
1of 1voted this comment as helpful.
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