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    January 10, 2017
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Whirlpool - 10.6 Cu. Ft. Frost-Free Top-Freezer Refrigerator
Whirlpool - 10.6 Cu. Ft. Frost-Free Top-Freezer Refrigerator
Whirlpool 11.0 Cu. Ft. Frost-Free Top-Freezer Refrigerator: Groceries stay chilled, accessible and organized with this Whirlpool refrigerator. The clear, glass shelves make it easy to spot food and clean up any spills.
 
Customer Rating
1 out of 5
1
Lemon
on January 10, 2017
Posted by: CitySlicker
from Los Angeles, CA
I purchased this refrigerator and it was delivered on 12/19/15. From day one this refrigerator never worked properly. It freezes everything. Not just the items in the freezer, but items in the lower refrigerator as well. I called Whirlpool Customer Service and they were very pleasant but the repairs are outsourced to some other company that is not Whirlpool.The repairman came out and took one look at the freezer with large chuncks of ice hanging from the ceiling and told me that I am not closing the door of the refrigerator properly. He cleared away the ice and went on his merry way. Less than 1 week the ice returned. Again, I called Whirlpool Customer Service and explained the problem then set up another appointment with a different outsourced company. This time when the repairman arrived, I called Whirlpool Customer Service at that point she informed me that the procedure was that the repairman was to call Whirlpool Tech Support. The repairman did. That was when I learned that this model has a fan and gasket (seal) problem. Not enough people have complained so they did not recall the refrigerator. The repairman said that he would have to order the parts and someone will call when the order arrives. After the replacement of the fan and gasket, ice still formed in the freezer and it was still freezing food in the lower part of the refrigerator. I called Whirlpool Customer Service and explained my dilemma and she gave me one year extended warranty. Now the refrigerator is over a year old and the problem still exists. You are probably asking yourself "why doesn't she adjust the temperature control? I can't because it is frozen!!! This is the SECOND TIME that I have purchased items from Best Buy that were faulty. Recently, I got a 9.9 cubic Magic Chef. It works very well. It is so quiet, good use of interior space and frostless freezer! It was cheaper (Home Depot).
No, I would not recommend this to a friend.
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