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- Helpfulness votes32
- First reviewJuly 10, 2012
- Last reviewJuly 10, 2012
- Featured reviews0
- Average rating4
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tet3's Reviews
Have your new car stereo installed neatly, reliably and professionally by a Geek Squad Autotech. Our Autotechs workmanship is warrantied for life. Plus, if you ever sell your vehicle, we'll reinstall your factory stereo for free. Additional materials fees apply; see below for more details.*
Customer Rating
4
Good service, but don't buy online in advance
on July 10, 2012
Posted by: tet3
from Philadelphia, PA
I was trying to get a new stereo installed before a vacation road trip. I called the Plymouth Meeting, PA Best Buy to ask if they could do it that day. The Geek Squad audio installation guy asked me what kind of car I had, and looked up the dash kit that I'd need. He said they didn't have it in stock, and it would get to me quicker if I bought it online and shipped to me directly rather than shipped to store, where the store processing can delay availability by a day. He gave me the PLU and I was able to quickly order it with 2-day shipping; he said to call when I got it and they could schedule an evening appointment for the install of the unit that was being held for store pickup.
Those plans were dashed when Best Buy shipped to my office address but omitted both the suite number and company name (which I had included in the Shipping Address), meaning I had to call UPS, give them the extra detail, and they redelivered the next day. That's not relevant to this product, though. But it did mean I had to wait until I got back from vacation to try again. I cancelled the store order, and Best Buy did refund my 2-day shipping charges.
When I got back, I reordered the stereo online for in-store pickup, and was prompted to buy this installation service online. Thinking it might speed the process and even save a little money, I did. They sent me an email with a voucher number and instructions for redemption. I called the store and made an installation appointment.
By the time I got to the store, I was about 10 minutes late for my appointment. I picked up the stereo, but was told I had to drive around the back to the installation bay. I did that, and was able to walk into the installation bay. Nobody was in there, though another car was clearly in mid-installation. I waited about 10 minutes - the door from the installation bay into the main part of the store was locked, and I finally used my cell phone to call the Geek Squad desk and ask them to send someone back.
Once the installer got there, he was friendly and efficient, but he was completely baffled by the pre-paid installation from my online order. He looked at it, tried a couple of things, and then called someone, who seemed also to be a bit mystified. But he said he was sure it was ok, he just needed help to get the paperwork right. I went back into the store to browse and shop for a new microwave. I paid for the microwave and carried it back to the install bay to put right in my car, and he told me he was about 10 minutes from being done. I went back 10 minutes later, and he was done and someone else was there trying to figure out how to redeem my voucher. There was a link in the email that was supposed to be for store staff to get redemption instructions, but it didn't work either on my phone or on their computers. She was eventually able to figure it out by looking up my BestBuy.com order, but what I thought would save me time ended up costing me about 20 minutes. I still had to pay for the harness and materials fee - it would have been just as easy, and not a penny more expensive, to just pay for the whole thing at the store.
So, I think Best Buy installation is fine, but pay for it at the store, not online.
What's great about it: Decent price, convenient installation, quick service
What's not so great: Waiting for parts, confusion over online purchase of service
I would recommend this to a friend!
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